This issue happened while I was in the middle of editing my files, and suddenly I got this pop-up message.
I'm the team owner and have full access and permission to every single file, but now my home page is completely stuck like this.
I've tried uninstalling and reinstalling the app three times. I also cleaned my cache and I've also logged out of my account on the browser, but I can't do the same on the app since the home page remains stuck. Can someone please help me resolve this issue?
Best answer by Junko3
Hi there, thanks for reporting this issue, and sorry for the inconvenience it's causing.
It looks like you might be affected by a resolved incident that we had previously: https://status.figma.com/incidents/qklh3rp7sjyw
Could you please try clearing your cache and then refreshing your tabs to see if that resolves the problem for you?
Here are the instructions for clearing the cache in the app: Clear the Figma desktop app cache
Thanks for your patience and understanding.
I have the same problem. And I can't export elements from Figma either
Hi there, thanks for reporting this issue, and sorry for the inconvenience it's causing.
It looks like you might be affected by a resolved incident that we had previously: https://status.figma.com/incidents/qklh3rp7sjyw
Could you please try clearing your cache and then refreshing your tabs to see if that resolves the problem for you?
Here are the instructions for clearing the cache in the app: Clear the Figma desktop app cache
Thanks for your patience and understanding.
Hi there, thanks for reporting this issue, and sorry for the inconvenience it's causing.
It looks like you might be affected by a resolved incident that we had previously: https://status.figma.com/incidents/qklh3rp7sjyw
Could you please try clearing your cache and then refreshing your tabs to see if that resolves the problem for you?
Here are the instructions for clearing the cache in the app: Clear the Figma desktop app cache
Thanks for your patience and understanding.
Thanks so much for getting back to me! I tried out your suggestion and tested everything, and it looks like the app is finally working again. Really appreciate the help, it's all sorted now. Thanks again!
Thank you for the update. So happy to know it's all sorted out for you!
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