Looking at the license types, two dev licenses have been assigned that I have never used and that I cannot cancel. I have a monthly subscription and I already have two users with full licenses. I have no option to cancel them and they appear on my billing. They have not been used nor will they be used
Best answer by Junko3
Hi
I see you've already submitted a support ticket, and one of our specialists has already addressed your request.
Thanks for the screenshot! Did you grab this before our specialist replied to you? If so, could you please refresh the page and see if it now matches what you requested?
Just a heads up, due to security and privacy concerns, we can't discuss specific billing issues here on the forum. If you have any further questions, please reply to your ticket, and our support team will be happy to help.
Thanks again for contacting us.
If anyone else in the community finds this, the 'How seat changes work' section of the 'Manage seats in Figma' Help Center article might be helpful. Feel free to check it out.
Hi
I see you've already submitted a support ticket, and one of our specialists has already addressed your request.
Thanks for the screenshot! Did you grab this before our specialist replied to you? If so, could you please refresh the page and see if it now matches what you requested?
Just a heads up, due to security and privacy concerns, we can't discuss specific billing issues here on the forum. If you have any further questions, please reply to your ticket, and our support team will be happy to help.
Thanks again for contacting us.
If anyone else in the community finds this, the 'How seat changes work' section of the 'Manage seats in Figma' Help Center article might be helpful. Feel free to check it out.
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