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I don't know why, like Figma make is complicated. I didn't upgrade for any seat or anything like for professional. But you just charged me for $16. And When I want to see the bill or the information to make sure what happened. It's so difficult to check. Even I want to cancel my credit card. And so such difficult to find. I come back to check again. Maybe something I do wrong, maybe I upgrade thing. But no, I did not upgrade anything. -I request to refund -The second is you have to delete my information about the credit card. This is insecurity anymore.  

 Hello Figma Support,I can’t access my Figma account because my student email address has been deactivated by my university. Unfortunately, I no longer have access to that email. I would like to recover my account and transfer the files to a new email address. Could you please help me with this process? Thank you for your support. Best regards,

구독을 취소하려고 했는데 방법을 찾을 수 없었습니다. 한 달이 지난 지금, 서비스를 이용한 적도 없는데 갑자기 요금이 청구되었습니다. 구독을 취소하고 환불받고 싶습니다. 도와주세요. I tried to cancel my subscription, but I couldn't find a way. Now, a month later, I've been suddenly charged even though I've never used the service. I want to cancel my subscription and request a refund. Please help. This content was translated using a translation tool, so the translation may be incorrect:)

Hi everyone,We’re using a Figma Professional Team account, and recently we’ve started facing an issue where users are being kicked out, and only two users are able to stay logged in at the same time.This restriction wasn’t there previously, and multiple team members were able to access the account without any issues.Has anyone else experienced this recently? Is this related to a change in Figma’s login/device policy, or is there a recommended way to resolve this?Would upgrading the plan or creating a separate account under a new email address be the right approach?Any guidance would be appreciated. Thank you!

Attention all Persian and Arabic designers!While using the "Peyda" font, I noticed that it offers specific default styles for the letters *Kaf* (ک) and *Gaf* (گ).If you wish to disable these styles—so that the letters *Kaf* and *Gaf* do not appear in their elongated forms—follow the steps below. Go to the typography settings from the Design tab.At the top of the menu that opens, select Details.Toggle this option to review the desired change. I hope you find it useful.

I created a custom plugin using Figma Agent and I'm trying to understand how AI credit usage works.If I use the plugin I built, does each interaction still consume Figma AI credits, or does credit usage only apply during the plugin creation process? Thanks in advance for any insight.

I’ve got two frames set to fill the width of their parent container. One of them (with text inside) has 24px padding set on the L+R. This seems to mean that the fill widths are unequal, and I don’t understand WHY.  Equal pixel widths would make each side 684px wide. Instead I get 708px and 660px. I think this is expected behaviour, as using legacy auto-layout fixes it, but I don’t know how to account for it in my workflow. I need the image to be half the frame width, and the text frame to be half the container width, with the padding INSIDE the box. And a set variable value for padding on the parent container.  

I’ve been working on a website build for a client and we’re close to sharing it with the developer but one of the frames keeps disappearing.I’m having to go back to an autosave version from 2hrs ago and each time I try and save it and move on the frame disappears again.This is incredibly frustrating as I want to be able to do my final tweaks and then send the files over.Many thanks,Barry

I have a chip component in our design system library (1 text layer + 2 icon instances). When I make changes to it and publish, then accept the update in our project files, the text and icon overrides on all instances reset to the defaults. It's used in about 1,000 places.Is there a way to prevent this, or to recover the overrides? Has anyone found a reliable workflow for updating components at this scale?

Hi, I’d like to know how long it usually takes to receive a response regarding my refund request for a subscription that was automatically renewed because I forgot to cancel it in time. I submitted a refund request to the support team just 30 minutes after the charge was made, but it has already been two days and I haven’t received any response or update regarding my request. I would really appreciate your help. Thank you!

 <!doctype html><iframe src="https://evil.com" style="width:800px;height:600px"></iframe>

Hello,I am contacting you because my Figma account has been blocked, and I do not understand why.I am currently a third-year UX/UI Design student at L’École de design Nantes Atlantique in France, and I use Figma for my studies.Could you please explain why my account has been blocked and let me know what steps I need to take to resolve this issue as soon as possible?If any additional documents or information are required to verify my student status, I would be happy to provide them.Thank you in advance for your help.Best regards,Gaspar

Since I used the company's credit card for payment, for security reasons, I need to remove the bank card information bound to my account. However, you haven't provided an entry for deleting the bank card information. How should I proceed?

Hello. I subscribed to the plugin but haven’t used it for two months. I’d like to request a refund for the charges dated September 13 and October 13. I’ve already canceled my subscription. I’m requesting a refund for these charges. I haven’t used this plugin for anything other than accessing Figma. Plugin Title: html.to.design — by ‹div›RIOTS — Import websites to Figma designs (web, html, css)Translated with DeepL.com (free version)

Tonight the undo and redo buttons disappeared on the ipad figma app when using fig jam. Both me and my student experienced the same thing so I think it is a bug. The buttons were present within the last 24 hours but are now gone.

로컬에 설치된 폰트는 사용 가능하나 산돌구름과 같은 클라우드 폰트는 사용이 불가능함  

Hi everyone. I'm a developer working on Arabic apps, and I'm building Mizan, a plugin that checks Arabic screens for common RTL mistakes before they reach developers.The image is a test screen with 10 planted mistakes, next to the fixed version. The first version checks five things:Arabic text aligned left Western and Arabic-Indic digits mixed on one screen (with a setting for teams that use Western digits on purpose) Horizontal rows and tabs in left-to-right order Back arrows and chevrons that weren't flipped Fonts with no Arabic glyphsIt also has to leave alone the things that should never flip, like checkmarks and clock icons.Two questions for anyone who designs in Arabic, Hebrew or Persian:How do you check RTL screens today? What mistake do you see most that isn't on this list?There's also a 5-question survey and a waitlist here: https://mizan-rtl.pages.dev/?ref=figmaforumNothing to sell yet; I'd rather hear what's wrong with the idea now than after I build it. 

Your new AI Agent pop-over is obscuring things on the canvas that I need to see. I get the business reason for having this pop-up seemingly apropos of nothing; you want users to see it, know it’s there, and force some interaction and use. However, not providing a way to hide or close it in the moment is either aA failure at one of the most basic levels of design Or you’re intentionally incorporating dark UX patterns into your tools to justify the spend to build them#1 is definitely a suboptimal look from a “design tools for designers” company, but it’s forgivable if you rectify it immediately. #2 is simply abhorrent and y’all should know much, much better.Thanks for wasting my time this morning, I didn’t have pressing to do and really, really wanted to come to some support page and complain about something so simple.

Sometime between October 9th, 2026 and October 12th, 2026 a change has occurred across all of my multiple page workflows where I used to be able to select the page I wanted to view and go straight to that page. As of October 12th, that list is no longer populated with page names. I now have to manually type in the page name to navigate to that page outside of the normal workflow navigation. This slows the process down greatly.In the following screenshot the “Address bar” is selected but not presenting a dropdown of the ~20 pages in the workflow. When I access my files that are public when not logged in, then the easy page selection navigation is present once again. Is there a setting that I can adjust to make that dropdown viewable once again?

Hello Figma Support Team,I have encountered a bug regarding how certain Unicode emoji characters (specifically geometric ones like the Large White Square "⬜" - U+2B1C) are rendered within Figma. There is a critical rendering inconsistency between the Sidebar (Pages/Layers panel), the Canvas (Frame titles), and the text editing mode.Here is the exact behavior:1. Without any modifiers, the emoji renders incorrectly as an empty, monochrome text font glyph (Inter) BOTH on the Canvas and in the Sidebar. In a dark UI theme, it turns into a hollow black box with a thin white border.2. If we apply the Variation Selector-16 modifier (VS16) to force the emoji presentation, the Sidebar (Pages/Layers panel) starts rendering it correctly as a solid, colored icon.3. However, on the Canvas (in Frame titles), Figma completely ignores the VS16 modifier. 4. Crucial Detail: If you double-click the Frame name to edit it, the emoji immediately switches to the correct colored/solid version while the text in

Hi, Sometimes annotations don’t get saved but simply disappear.It often seems to happen in this order: writing annotation - selecting category - enter.So when clicking enter while the focus is not in the text field of the annotation… I started to copy the written text before leaving the annotation, so I don’t have to rewrite everything again, which is very unpleasant- especially in meetings. 

I have a component for a quote box with two variables (large and small). The quote text box has a text property applied (so that if I change the copy, it stays the same when I switch between variants). I did have the text in the large one set to a larger text style than the small one. But now, when I try to edit the text, it changes the text styles in both versions to match. I want to be able to have the text that is in them linked, but not the text style.This has been an issue since the latest update.

Problem / Use Case 🚨As designers, we often add Dev Mode Annotations directly to the Main Components in our design system (e.g., adding important context, edge-case warnings, or technical notes to specific variants).However, when developers inspect a screen in Dev Mode and select an Instance of that component, the annotations created on the Main Component do not appear. Because developers inspect layouts at the screen level, they rarely navigate away to inspect the Main Component file or parent component directly. As a result, critical technical context and design decisions get missed during handoff. Proposed Solution 💡Inherit or surface Main Component annotations directly on Instances when inspecting in Dev Mode: If a Main Component (or specific variant) has an active Annotation, displaying a subtle indicator or passing through that Annotation text when a developer selects its Instance. Allow developers to read the context directly on the Instance without requiring them to jump bac

Hello! I have a file where I keep all my CVs, I’m trying to copy an A4 frame to make a new version, but I keep getting the alert "You are not allowed to copy this file". I gave figma a break for about a week, but the same issue is still persisting. It’s my own file, so I’m not sure why it would suddenly lock me out like this. Any help would be appreciated! Update: it only does this on the web based browser version. The computer app is completely fine. The web based version also won’t let me export anything. 

We’re seeing a recurring issue in Figma where files get stuck in a constant “syncing” state and fail to properly save changes. This creates several workflow blockers: Severe lag while working — interactions become slow or unresponsive during sync. Unable to close the browser tab — Figma prevents closing due to “unsaved changes,” even when everything should be saved. Version history overload — the system generates excessive versions because of the repeated auto-sync attempts, making the file history cluttered and harder to audit. As a design system designer managing component libraries, this issue becomes especially problematic. It interrupts handoffs, slows down updates to shared components, and increases the chance of file conflicts or outdated states being published. It directly impacts our ability to deliver high-quality, timely component updates.Requesting investigation into: Why files remain stuck in the syncing state Whether autosave is failing silently How version creati