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Some files have been moved or deleted permanently from our workspace PZAZ TV and that happend last night it was between 07 PM 19 Apr and 0:30 AM 20 Apr by CET.  can you help us at least recover these important files:- Pzaz Design System- Pzaz Cards and Blocks (May 22, 2025)- Pzaz App 2.0Thanks in advance 

Hi, the figma cursor used to be small and neat. In the past few days it has suddenly grown much bigger and it glitches in the middle of work switching back to the original smaller size, and growing again when moved or used for an action. Any idea why this is happening?

I’m not sure if this is a bug or just the current logic for Make, but I wanted to flag an issue with how the interface handles credit limits.Currently, once a user runs out of AI credits, the entire prompt box is disabled—including the Point and Edit option. While I understand the need to gate AI-generated features, Point and Edit allows for manual changes that don’t actually cost credits. By locking the whole box, users lose access to manual text editing and the ability to jump directly to specific code views.The Request: If this isn't a bug, could we treat this as a feature request? It would be great if the Point and Edit mode remained active even after credits are exhausted. This would allow users to continue making manual updates and navigating the code without being completely locked out of the workflow.

Hi Figma Support Team,I received the error message: "Verification Limit Exceeded. We're glad you're enthusiastic, but it looks like you've already redeemed or attempted to redeem this offer."My Figma account email is: elizabeth_franklin@students.ocean.edu, and my username is: elizabeth_franklin.I have successfully verified my student status via my school email, and my account role is already set to "Education". However, when trying to upgrade my free team to the Education plan, I keep encountering the "Verification Limit Exceeded" error and cannot complete the upgrade. I have never redeemed the Education offer on this account before, and this is my first attempt to upgrade the team to the Education plan. I have also tried clearing my browser cache, re-logging into my account, and using different browsers, but the error still per

When running a prototype in the Figma design file, the prototype sometimes launches from unrelated pages instead of the intended starting frame.Steps to reproduce: Open the Figma design file. Click Present / Play Prototype. Expect the prototype to start from the configured starting frame. Actual result:Instead of starting from the intended frame, the prototype repeatedly opens the same two unrelated pages/frames. The correct prototype flow cannot be accessed while this occurs.Expected result:The prototype should launch from the defined starting frame and follow the configured interactions.Workaround:Closing the file and reopening it temporarily resolves the issue, after which the prototype behaves normally. However, the issue reappears intermittently during later sessions. 

Hello,Any updates on the review for the plugin we want to publish “Properties & Variants Manager”?It is a plugin to handle changes in variants / peroperties name and values, very convenient for design system designers.A use case: A designer is publishing the design system, but didn't realize on some components she called an option for a property Size "Sm", but in other components "Small". Without the plugin, she has to manually check each component and update the property. With the plugin, she can discover more easily this problem, and as well solve it with few simple clicks. Thank you!Andrea - Amadeus

Only message i see, i’m the only owner of file and deffenetly didn’t delete it. Its not in drafts or trash. What should i do? 

I just published the library but I don’t have the option to export. After clicking publish, I went back into my assets tab and saw that the option to “publish” appears again...so I tried clicking on it but then the new window I have unchanged components (which is true) and the blue publish button is greyed out. Is this a bug of some sort? I tried closing out of Figma entirely a few times and that still didn’t work. Over in the Figma Make tab, it doesn’t acknowledge the library at all.(I’m not on an edu. account but a company account) Thank you!

Hello, I have a critical problem to report, and need help to prevent this from happening.When I share a prototype, if I open in a mobile phone, tapping anywhere on the screen that doesn’t have an interaction, is changing pages. Doesn’t need to be a double tap neither tapping on the edge of the screen. So, testing something with users, is a critical problem because they’ll try interact with elements on the screen, that will simply move them to a previous/next page.How can I block this from happening?In the prototype settings I disabled the Figma shortcut, hints on click, hidden the UI and on the accessibility settings everything is switched off.

Dear Figma Support Team,I hope you are doing well.I recently attempted to complete the student verification process for Figma Education, but unfortunately my verification was unsuccessful. I am writing to kindly request a manual review of my application.I am currently an enrolled student at Queen Mary University of London (QMUL). For your reference, I have attached the following supporting documents:My Student ID Card Official Proof of Enrollment from Queen Mary University of LondonAccording to my enrollment certificate, I am a registered full-time student in the Bachelor of Science (Engineering) with Honours programme .I would also like to mention that my current IP location may not appear to be in London, as I am currently away from campus participating in an academic study program.I would greatly appreciate it if you could review my documents and assist me with completing the education verificat

when i try to export library to figma make, there is error tip: “We ran into an error while extracting your library” and I try to export only one very simple component it doesn't work.

Hello,Some time ago I created and was working on some files in Figma. However, when I accessed the platform this morning, I realized that they had completely disappeared.I checked the Drafts, Deleted Items, and Trash folders, but they are all empty, and I couldn't locate the files.I have a critical deadline, as I need to finish this project and deliver it to the client by Friday. Therefore, I urgently request your support in recovering or locating these files.Here is the project link:https://www.figma.com/design/LQy4uh3WvlGNZeNllBnBM9/Impressa-Nacional?node-id=0-1&t=7cnCK8HV9tjGSdxG-1Thank you in advance for your attention, and I await your response as soon as possible.[redacted by forum admin/moderator to remove PII] 

When clicking on an element and trying to set the fill to a pattern, it’s not possible to select a source and use it as a pattern anymore. Issue is happening both in browser and desktop app (126.1.2).  

 Hello there, I’m facing issues with loading the preview of my Figma Make files eventhough I’ve done the Adjust your network settings steps by doing the proxy bypass step, but it still doesn’t work. Any other advice please?  

[FIGMA UI UPDATE INTERFERES WITH CUSTOMER DESIGNS]On-canvas video controls from a recent figma update overlays non-dismissible UI on top of our design surfaces in the design view. This is incorrectly making all of our design files look like we’ve injected video players everywhere all  because we use video loops as background layers to provide real-world context. This one update impacts thousands of pages and hundreds of files on my team alone and is causing confusion for the PMs, engineering partners and leadership when randomly we are showing work that now has a Play button and the world [ VIDEO ] all over our files and presentations.This needs to be reverted, or cause our design org alone hundreds of hours in lost productivity removing video fills and replacing them with static just to hide a UI that should NEVER been placed over your customers design surfaces. It is ridiculous this implementation made it past your internal review process and showed up on top of our

Hi everyone,I’m posting here because I’m very worried about an unexpected billing issue and would appreciate any help from the Figma team or the community.I was unexpectedly charged $416.55 USD for a Figma Professional team monthly subscription. I did not intend to maintain a paid Professional team subscription with multiple paid seats, and this was not the paid plan structure I intended to use.I was not clearly informed or given a clear prior notice that charges would be applied per paid seat, and I did not knowingly intend to activate multiple paid seats on my team. I did not expect multiple paid seats to be active on my team or to be charged this amount at once.As soon as I noticed the charge, I immediately canceled the Professional plan and reduced the paid seats to prevent any future charges.I am a university student in Korea, and this unexpected charge is nearly half of my monthly living expenses. It has become a very significant financial bu

Hi Good day,My team owner was trying to reactivate our professional plan and erroneously made the plan on the wrong team. I would need urgent help reverting this to the right account because that is where all our team files and folders have lived for the past few years.Please help. 

Hi everyone,I’m a bit confused about a recent charge and hoping someone from the Figma team (or the community) can clarifyI cancelled my full seat subscription before the renewal date, and my team is now on the Viewer (free) plan. I also no longer have access to billing settings or any paid features.However, on April 27, I received an invoice and noticed an automatic payment attempt from Figma.This doesn’t make sense to me because:• I cancelled the subscription in advance  • the account is already on the free plan and i had only 500 free ai credits with a limit of 150 credits per day• I didn’t add any seats  • since i changed my seat from full seat to viewer I haven’t used any paid features and undoubtedly i didn’t had them at all • I don’t believe I have any outstanding balance  Could someone please help clarify:1) why my subscription was not cancelled  even after multiple attempts, and even if i received an ema

Hi! :) I submitted my Figma plugin Tokenry about 17 days ago, and it’s still in review. Just wanted to check if this is expected, or if there might be something wrong on my end. Plugin link:https://www.figma.com/community/plugin/1612136415712068154/tokenry It’s a design token generator that helps create variables, semantic tokens, and dev-ready structures in Figma. I haven’t received any feedback or requests for changes so far, so I’m a bit unsure if:  it’s just a long queue or if something might be blocking the review  Has anyone experienced similar wait times recently? And is there anything I should do (or check) while waiting? Really appreciate any insight 🙏

Currently, I am working on naming a ton of pages in a single file. I have noticed, if I hold down shift when hitting the spacebar, the text indicator does not move. It may register the spaces if i use the arrow keys, but the placement of where i am typing does not move. This is very frustrating as every other app on my Mac adds spaces like normal here. 

I have encountered an issue which is quite annoying. Sometimes instances in the design disappear. It usually happens with nested components but the annoying thing is that it is hard to predict when and how that would happen which makes it hard to find a solution to address the problem.As of today I have found, through some comments in the Figma forum, a temp solution which works arbitrarily: click on “Regenerate all instances (slow)” option in the cmd+k panel.Is there something else that can be done?Can Figma address the problem? The big issue there is that collaborators/stakeholders who do not have edit permissions on the files cannot execute the action to regenerate instances so they see half empty frames and cannot do anything about this.

Wondering if anyone else is seeing this or if it might be a bug?When I use the “T” hotkey to enter text, it used to switch back to the move/selection cursor if I clicked elsewhere on the canvas. Now it stays stuck on the text tool, so clicking off doesn’t exit it, and even pressing “V” just types a “v” into the text field instead of switching back to the cursor. I have to manually click on the move/selection tool to switch back. I’ve tried updating and hard restarting my computer, but no luck. This does not occur on the web version. It is very disruptive to my workflow and would appreciate any help.

Hi support team,I am unable to publish a FigJam widget that I developed. I had removed two-factor authentication, then re-enabled it after being prompted last week. Despite confirming that two-factor authentication is enabled and signing in with email and password (not SSO), I’m still receive the error when trying to publish the widget: 'We detected a change to your account details. Please contact support@figma.com to proceed.' I also tried resetting their password, but the issue persists.I had reached out to support multiple times via email but still haven’t heard back from them. My case number is 1868812. Could someone from the Figma team please help me verify my account and remove this restriction so I can continue publishing? Thank you!

When trying to use an arrow from an element to its closest, arrow would ignore it and connect to the next one instead.