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It has now been almost 72 hours, and I  can not get any support from Figma on an issue with my make account.   I am on the Professional plan, and currently have 4 published items and 3 connected domains.  I wanted to update our site on Friday with a version that I duplicated and updated, so I needed to reset the domain attributes. Well… I got an error that said “This plan has reached the maximum number of allowed domains”.  Thinking that the easiest way to guarantee this was to take down the current site and swap in the new one…. I took down the “current” site, and that immediately threw up the same error.  I logged a ticket and received the email 70 hours ago…. and NOTHING.  Is there anything I can do? 

This is a weird one…I have a component in a library that has variants for sizes, in order from smallest to biggest:Component: variant property order When I insert the component instance in a different Figma file, the order is screwed up, and the smallest option appears at the end: Instance: variant property orderFun part: This only happens if the instance is inserted in a different Figma file. If I insert the component instant (via the Assets tab) in the actual library it is in, this doesn’t happen.And yes, this is the published version of the component. We only found out because a designer asked us to fix the order, but on our side it looked good... 

I'm currently subscribed to the Figma Professional plan.According to Figma's official documentation, the Professional plan supports up to 10 custom domains shared between Figma Make and Figma Sites.However, my account is currently showing that I've reached the maximum custom domain limit even though I only have 2 active custom domains connected across my Figma Make and Figma Sites projects.I've already checked my existing and older projects and I don't have 10 domains connected.Could you please check the custom domain allocation/count for my Professional workspace and remove any stale or incorrectly counted domain assignments?Current active custom domains: 2Plan: ProfessionalExpected limit: 10This appears to be similar to other reports currently posted in the Figma Community. This is already my second comment. I had submitted one before and received a reply, but I’m unable to view it. Whenever I click on it, the website says the page doesn’t exist.  

Hi Figma Team,I need help regarding a Figma file that is no longer accessible from my account. I’d like to understand whether the file may be recoverable.The file was associated with my Education account, and I can provide the relevant file URL, account details, screenshots, and other information privately for verification.Since some of these details are sensitive, I would prefer not to share them publicly. Could someone from the Figma Support team please advise me on the appropriate private channel or next steps?Thank you for your help.

I’m experiencing a bug with stroke widths on some icons in my file.When I duplicate certain icons, their stroke width becomes smaller each time. For example, after duplicating an icon multiple times, the stroke visually keeps getting thinner and thinner.I can manually correct the stroke width value, but after reloading the file, the stroke width goes back to the previous incorrect value.The stroke width gets smaller with each duplication, and manual corrections do not persist after a file reload.This seems to happen only with some icons, not all of them. 

I give prompt and  i didn’t get ouput /preview. But my credit also get lose. what will do

I've always used the web version on my iPad. But after uploading my own font from my computer, I couldn't change the font at all on my iPad. I can't even access basic Google fonts anymore. I enter text, click on a font, but nothing happens. Please help me. Thank you in advance.

When I was trying to make a placeholder layer, I noticed that the text bounding box was behaving weirdly when I used symbols (like `()`, `{}`, `[]`) at the start and end of the text layer, and when I had left or right alignment applied. As you can see below, the text bounds end before one of the symbols.  

Is your prototype mode crashing your pc

En la app de escritorio, la vista previa en vivo de un archivo de Figma Make no renderiza: el panel central queda vacío con el mensaje "Sigue dando indicaciones para empezar a crear", aunque el archivo sí tiene contenido (Make reporta "Ha editado 4 archivos": src/App.tsx, src/index.css, etc.). El resultado solo es visible después de pulsar Publicar. Esto impide iterar con feedback visual. Ocurre de forma consistente desde hace más de un mes.

iam on a professional plan but when I try to connect domains now it tells me that I have reached the maximum limit, the limit is 10 domains as written on the website, but I only have 3 active connected domains, how come I have reached the limit?

There is a bug when you select a block of text and delete it. It takes the lenght of the block and apply it to new text. It is a very erratic behaviour. You can easily test it on your own in a text box.

Hi, I’m an admin on our organization account and I’m trying to get Code Connect UI working. I’ve gone through the steps to connect to our GitHub organization and the admins there have confirmed that Figma is authorized and we select a specific repository. But every time I select Connect components to code, the window shows the green (or blue) Connect to Github button. I’ve been through that process several times. It seems as if Figma is not recognizing the Github connection. I had another admin user (also file owner) of our Figma team try as well, and they had the same experience.

Hello,I have a problem with verifying my education plan. I have send al the correct information towards SheerID. The first time they denied it so I sent in even more proof of me being a student, but they never send me an email after that.Today I received an email from Figma that my education plan will expire in 3 days, meanwhile I still didn't receive anything from SheerID regarding the matter.I then decided to do the verification protocol all over again, but again I have not received anything from SheerID after submitting my proof, so I am a bit lost. I would really like to be able to still use my figma account, since it has a lot of inportant files on it and I am a grad student in the creative sector so I will be needing it a lot! Hope this can be fixed in time :)

Hello Figma Support,I need help recovering a Figma file that appears to have disappeared completely from my account/workspace.The file was previously available at this link:[file link redacted by forum moderator to remove PII]File name: byorion.ruFile key: fbwYNnc4LBiZa7uBsMWomsThe file is no longer visible in my projects, drafts, or recent files, and most importantly, it is not present in Deleted files / Trash, so I have no way to restore it myself.This file contained important project work, and as far as I know, it was not intentionally permanently deleted.Could you please check whether the file still exists on Figma's side, including any server-side backups, version history, deleted-file records, or workspace activity, and help me restore it if possible?Please also let me know what happened to the file and whether it was deleted, moved, transferred to another workspace, or became inaccessible for another reason.I can provide any additional account, workspace, project, or ownership i

Hi,could some one take a look at #2138075 . i

I am experiencing the same problem as in When using the Figma API to export SVGs after adding or deleting an icon in a file, some SVGs exhibit subtle differences. Specifically, some path data shifts by 0.01, or the paths change between relative and absolute coordinates.Because I use this API to export thousands of icons directly into Pull Requests (PRs), these minor variations create a lot of visual noise in code reviews.Is there a known solution or a recommended workaround from the Figma team to prevent this? 

I cant download make file after my ai credits are gone. I took 20 dollar subscription and generated the code with credits, no i cant just download it. This is very unfair. The credits got exhausted in a day with just 5 screens I have created, wtf is this, how can you guys charge this much. The results were very poor, had to iterate many times to get results and i exhausted my ai credits along the way.Now let me fckin download whatever i have built atleast

Hello,I am locked out of my personal Figma account because every authenticator code is rejected, although my email address and password are accepted.The account has a paid Professional plan with an annual Full seat. I submitted the support form while signed out, but I did not receive the required verification email or a ticket number. I checked my inbox, spam, promotions, and all other folders.I am the sole owner of the account and urgently need access to the design files stored in it. I had not signed in to this account for several weeks before the issue occurred.Could a Community Support moderator please create or escalate a support case on my behalf and contact me privately to collect my account and billing information?For security reasons, I will not publish my account email address or billing details publicly. I can provide them privately.Thank you.

Hello Figma Education Team,I recently received an email confirming that my student status has been verified and that I am eligible for the Figma Education plan. However, the Education plan is still not reflected on my Figma account (it’s on my education email address).I am attaching the verification email I received for your reference. Could you please look into this and help activate the Education plan on my account?Please let me know if you need any additional information or verification from my end. 

Hi Figma Team,I believe this rejection may have been applied to the wrong plugin or build.The feedback says that PDF Export Compressor | Free asks users to provide an OpenRouter API key and uses a BYOK AI flow. However, this plugin does not contain any AI functionality, OpenRouter integration, API-key input, or BYOK flow.The plugin exports the user's selected Figma content to PDF and performs PDF/image compression locally in the plugin using bundled libraries. Selected design content is not sent to OpenRouter or any AI provider.Plugin: PDF Export Compressor | FreePlugin ID: 1683483530315268529Could you please re-check the actual submitted plugin bundle/version and confirm whether this feedback was intended for this plugin?Thank you. 

 On Friday 1:35AM, I received the email about my education plan would be expired after three days. Therefore, I started duplicating and moving files to a folder to save my works, and planned to transfer the ownership of the folder to another account which I am going to subscribe the Professional plan. However, a notification about the expiration of Education status appeared suddenly on the screen when I was moving my files to the folder. It did not provide me the exact time and date about the expiration of my Education plan, so I thought it counts 3 days starting from Friday and ends at the end of the Sunday. Now, I cannot continue saving my works and transfer them to my other account. I would like to ask for a solution so that I can continue saving and transferring my works.A notification suddenly appeared when I was moving my files to a folder for ownership transferThe latest email told me the education plan would expired in 3 days but it expired before the end of the Sunday 

Hello Figma Support Team,I just subscribed to a Figma plan for €24. However, just after subscribing, I realized that my company already provides me with access to a professional Figma account.As I no longer need the personal subscription and have not intended to use it, I would like to request the cancellation of my subscription and a refund of the amount charged.Thank you for your understanding and assistance. Please let me know if you need any additional information from my side.Kind regards,Loundja.

If anyone replaces the /deck with /slides, they are able to see the base slide file, which includes hidden slides and presenter notes.Has anyone figured out a way around this? I have been just duplicating then cleaning out the slides for now, but thats mad annoying to keep doing.Obviously, would be great for the Figma team to fix this by giving the presentation & the deck completely different IDs, or some sort of layer so that people can’t do this. ------------------------------------------------------------------------------------------------For example, https://www.figma.com/deck/abcdefgReplace /deck with /slides to get https://www.figma.com/slides/abcdefgYou'll see it redirect to the slides file.