Skip to main content

Report a Problem

Experiencing issues? Report them.

  • 1,611 Topics
  • 4,696 Replies
1611 Topics
S
Figmate
seniManager, Community Support
posted in Report a Problem
READ ME: How to use the Report a Problem category?

As much as we value quality in everything we do, software is never bug free. If you think you might have found a bug or ran into an issue with a Figma product, please follow the steps below. Start by checking the status page and troubleshooting the issue We keep the status page updated with major service disruptions or maintenances. If the issue you are experiencing is noted in the status page, please keep an eye at it for updates. Check this troubleshooting checklist and try the recommendations listed. Please do a search If none of the troubleshooting steps helped, search in the forum. Someone may have already created a topic for the same/similar bug and provided a workaround. One topic per issue If none of the existing topics cover what you need, feel free to create a new one. To help keep the forum organized and help with search, create one topic for every individual issue you have. Review and use the template Make sure to use the topic template below (click “Show content”) when cre

3470
S
Figmate
Ilija
Ilija
asked in Report a Problem
Scroll-to interaction not working

Here’s a link to the prototype that presents the bug in question Figma – 24 Jun 22 I cannot make either the main component nor the child of the component ‘scroll to’ top nor bottom. My goal is to have a parent component with interchangeable content in the middle, with two buttons for scrolling to top and bottom, so that when I make child components and change the content in the middle the functionality of scrolling to top and bottom still works. When I’m using just frames for everything, then everything works fine. But, as soon as I make a component the ‘scroll to’ buttons stop working. I also tried making the content height ‘hug’, but the behaviour doesn’t change. Why doesn’t ‘Scroll to’ interaction on buttons ‘Top’ and ‘Bottom’ work?

29848
Marek Grodzicki
poyi_chiang
poyi_chiangNew Member
asked in Report a Problem
Pen Tool Bug – Blue Preview Line Disappears While Drawing

When using the Pen Tool in Figma to create vector paths, the blue preview line that usually appears between the last anchor point and the current cursor position sometimes disappears unexpectedly. This makes it difficult to see how the path will continue and disrupts the drawing process. Expected Behavior: The blue preview line should stay visible while drawing a path, showing the expected curve direction and helping guide the next point. Actual Behavior: The preview line disappears unexpectedly, making it hard to continue drawing accurately.

40
poyi_chiang
Valentyn Tymkiv
Valentyn TymkivNew Member
asked in Report a Problem
Hello, I downloaded Figma on PC, but I can't connect the web version and PC. Unfortunately, i can`t use Figma in PC wersion.

152
Valentyn Tymkiv
Ganesh Thorat
Ganesh ThoratNew Member
asked in Report a Problem
Something went wrong

Our team is looking into it now. If refreshing the page doesn't work, check our status page for updates. Reload

162
Nabin Sapkota
Maneesh Chahal
Maneesh ChahalNew Member
asked in Report a Problem
SCIM FigmaAdmin Provisioning

HI Team , We are integrating Figma with SailPoint and our requirement is to assign admin Permission to a user as a group membership. to achieve this we are using the Patch API given in the Figma documentation. Below is the payload body we are sending Using PATCH request : Request is working as expected given in documentation, but the user is now assigned as admin in Figma. Please help why it not assigning admin permission. As attached below snippet no admin tag to user . I have attached the requested body and response below . { "schemas": [ "urn:ietf:params:scim:api:messages:2.0:PatchOp" ], "Operations": [ { "op": "replace", "path": "figmaAdmin", "value": true } ] } and we are getting the 200 Response as shown below : { "name": { "givenName": "Test", "familyName": "Drift" }, "roles": [ { "type": "seatType", "value": "view" } ], "active": true, "emails": { "type": "work", "value": "xxxxxxxxx", "primary": "true" }, "schemas": [ "urn:ietf:params:scim:schemas:core:2.0:User", "urn:ietf:para

40
Maneesh Chahal
Steve Smith
Steve SmithNew Member
asked in Report a Problem
"Copy as PNG” No Longer Works for 4096 x 4096 px Images

Hi Figma Team, I’m encountering an issue after a recent update where “Copy as PNG” (Cmd-Shift-C) no longer works for images, frames, or groups up to 4096 x 4096 px—which was previously the maximum import size without resizing. Before the update, I could copy a selection as a PNG, paste it into Photoshop for edits, and then (ensuring it stayed within the 4096 x 4096 px limit) paste it back into Figma – either replacing the original or as a new variant in an image component. Now, attempting this results in the attached alert. Was this an intentional change, or is this a bug? Would appreciate any insights—thanks in advance for looking into it! Best,Steve

273
Matt_Smaldone
Matt_Smaldone
Matt_SmaldoneNew Member
asked in Report a Problem
Copy PNG to Fill Layer No Longer Works

I used the COPY PNG feature a lot and paste it into a fill layer. This week that functionality broke down. Now if you try and COPY PNG and paste it will only do it for one layer and remove every other fill layer. In the past you could choose the fill layer so it would preserve backgrounds or any other fills. Seems like perhaps the latest update broke this feature?

40
Matt_Smaldone
Nate Y
Nate YNew Member
asked in Report a Problem
Sections of design files break when zooming

Within the past couple of weeks, I’ve had two design files where portions have started breaking, for lack of a better term. As you zoom in on the affected sections of the design, it blows up into square grid pieces over and over, rendering it unusable. This behavior does not affect the entire file, only parts of it. Some portions look/behave fine when zoomed in, but the affected portions do not. I work with two designers, and this only happens with one of them (so far, at least). I’m on Windows 11, designers on Macs. Latest release of Figma for everyone. What is going on?! ` What happens when I zoom into a design​​​

266
Nate Y
James_Wroblewski
James_WroblewskiNew Member
asked in Report a Problem
Figma Is down HTTP/1.1 500 Internal Server Error

HTTP/1.1 500 Internal Server Error

283
GW1
Sarah_Cederberg
Sarah_CederbergNew Member
asked in Report a Problem
Batch Renaming not working in UI3

Here’s an example of something I used to do that worked, but doesn’t seem to be supported anymore: Topic / Format / ProjectDetailedName_Topic_Format I have to use this general format for the client I’m handing off some social media posts to and usually when moving through the topics, it’s been easy to batch rename, but now the search seems to stop after it’s found one instance of a term in the title rather than changing all matches. Generally, if I want to only rename one of these, I can narrow it down by including “ Format” or “_Format” etc, so I’m just a little confused with the change. Is this intended or a bug?

00
Sarah_Cederberg
Ari_Kogan1
Ari_Kogan1New Member
asked in Report a Problem
Library insists there are unpublished changes, despite nothing changing

Let’s say I have a hundred or so changes to publish (not uncommon for a days work). I publish, and the blue dot remains afterwards. I click on the library icon, and am informed that there are still a few dozen unpublished modifications. I can republish a million more times and those changes won’t go away. Everything successfully updated and files using the library don’t see anything amiss, but for whatever reason Figma thinks that some components remain modified despite nothing being done to them. The thing is, when I restart Figma and publish, it publishes cleanly – no more blue dot, nothing left to publish. However, as I start to make more changes, this problem just starts up again. My next publish, say, another hundred updates, leaves a new large handful with a “modified” status no matter how many times I publish. Is this a bug? What’s gives?

00
Ari_Kogan1
Kriiiiiiisnik
KriiiiiiisnikNew Member
asked in Report a Problem
Annotations disappeared in all files

Hello, could you please clarify why the annotations stopped working? They seem to have disappeared from the bottom menu—only comments remain now.

683
RookTakesQueen
Gleb4ik
Gleb4ikNew Member
asked in Report a Problem
My project disappeared and shows as deleted

Hi, I need urgent help recovering a project file that suddenly disappeared. Yesterday I worked on it from my main device — everything was normal, and I closed the file as usual.Today, when I opened the same tab again (on the same and another device), I saw a message saying the file was deleted. I checked all folders, Recents, Drafts, and Trash — the file is gone.I also followed the official instructions from the Help Center (including checking the Trash and applying the "Created by: Anyone" filter), but still couldn't find the file anywhere.There were no sync issues while working, and I had full editing access — possibly even ownership. This project is very important and I need to recover it as soon as possible.I'm currently on a Starter plan and can’t reach email support directly, so I really hope someone from the team or community can help, or escalate this internally. Thanks in advance!

140
Gleb4ik
Vicho
VichoNew Member
asked in Report a Problem
When I change the color of the icon in a variant of a button in the main component, this change only affects instances of the same variant that have the same icon, but not those with a different icon.

Hello. Does anyone know why, when I change the color of the icon in a variant of a button in the main component, this change only affects instances of the same variant that have the same icon, but not those with a different icon? I've tried several methods, but this issue keeps happening. Am I the only one experiencing this, or has it happened to someone else? Does anyone know of another way (other than switching the variant of the instance) to solve this?

01
Raphael_M
Candida_Jesus
Candida_JesusNew Member
asked in Report a Problem
Unexpected extra seats added to our Figma plan

Hi everyone,I’ve seen a few posts about users accidentally adding more seats than they meant to — but that’s not what happened here. I was on a call with our admin, who shared their screen while adding 3 annual seats to our plan. However, after the process was completed, 6 seats were added instead. We’re both absolutely sure that only 3 seats were selected. Unfortunately, we didn’t record the screen at the time, but we’re confident this wasn’t a user error. Figma team — could you please look into this and help us resolve it? Has anyone else run into something similar? Thanks!

42
Candida_Jesus
Elyriades
ElyriadesActive Member
posted in Report a Problem
too many bugs lately

I don't know what's going on with you lately, whether you're testing something or breaking it, but lately there have been a lot of bugs in figma, and some banal interactions just stupidly stop working (like smart angle changes, or blurring with smart animation, or some default options, like a banal state change in variants (without complex instructions in interactions they just break and don't work). What new things have you created that everything has gotten so much worse?

10
Elyriades
Kirsty Storar
Kirsty StorarNew Member
asked in Report a Problem
Merging organizations with lost admin account

Hi!Two companies have merged and each team had their own figma accounts. Payment has been maintained for both accounts but we’d like to merge the organisations.The problem is that the admin for one account left the business and her email address was disabled before we realised she was the admin on the account so now we cannot get admin access to the one organisation but we still need those files.How do we get admin access to that account and then how do we merge the organisations? Thank you!

00
Kirsty Storar
George_Fratila1
George_Fratila1New Member
asked in Report a Problem
tale of two properties

Hi team! I have this following problem:I have Size which has options 1,2a offers 1a 2a 3a 4ab offers 1b 2b 3b 4b When i take out the component and look at variant 1 I should be able to see only 1a,2a,3a,4a. but i see 1a, 2a, 3a, 4a, 1b, 2b, 3b, 4b. If i click on 1b it switches me to b variant, naturally. So what gives? Am I doing something wrong here?

00
George_Fratila1
Vosidiy_M
Vosidiy_MNew Participant
asked in Report a Problem
Disabling Figpal

Hi Figma, I like to keep myself focused. So, I want to hide certain useless elements from my interface, for ex. Figpal button. I know it is harmless, But based on Laws of UX - I like to minimize cognitive load to maximize usability https://www.nngroup.com/articles/minimize-cognitive-load/

50
Vosidiy_M
Kennet1
Kennet1New Member
posted in Report a Problem
Figma is laggier with annotations on than when they are turned off

Does anyone else have the following problem? When annotations are visible on both dev and design mode, the Figma UI is laggier than when annotations are turned off where it’s more smoother? This is the case regardless if I have 5 or 20+ annotations on the screen. I have sufficient RAM on both the file and my laptop so it should be fine.

172
Kennet1
Levang_Ray
Levang_RayNew Member
asked in Report a Problem
When will Figma fix the UNDO behaviour?

When using “Undo” I want to undo changes not “clicks” or selections. Yes, this is addressed in several threads, but this is one of the reasons Figma is so frustrating, that I seriously considers changing job to a company NOT using figma. Funny how a UX design-tool can have a terrible User Experience. Question: Will and When do we get this fixed?

00
Levang_Ray
Dennis_N
Dennis_NPower Member
posted in Report a Problem
Annotation tags disappear if copy'n'pasted to another file

Within a file you can copy and paste frames with annotations while their tags remain but if you copy frames or components to another file, the annotations get copied which is great but their tags unfortunately disappear. Expected behavior: Annotation tags should remain if copy and pasted to another file.

182
Dennis_N
Sikora_Mateusz_Warsaw
Sikora_Mateusz_Warsaw
asked in Report a Problem
Branch not merging

Hi, I just noticed an issue with merging a branch to main file. I am trying to merge as usual, the main file updates for few moments but after that if reloads back to the state before merging. The branch is not taged and not archived. I tried to create merge branch on another file and new branch on the same file and both merged with out a problem. So not sure if this is a problem with size of the file or branch, some conflicts (none pops up), or with whatever else. Anyone had similar issue or know the solution? Thanks in advance, Cheers,

10339
Dmitrii Brykov
kai_hecker
kai_heckerNew Member
asked in Report a Problem
Comments resolved days ago are reappearing

I have a big projects with lots of comments and they keep disappearing and only reappearing when I restart Figma. I also have comments that have been resolved reappear all of a sudden and old and resolved comments reappearing in the wrong place. In short, comments are a complete mess and I would like some official confirmation that they are messed up so I can tell my client that this is a know bug. And why are comments once I resolve not disappearing anymore?

111
y_toku
Figmate

Solved topics

Trending tags

Terms & ConditionsCookie settings

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings