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there is difference in “layer blur “value in dev mode (4px  in design mode and 2px in dev mode)and design mode.

Hello Figma Support Team, ​@Celine_ I’m a designer reaching out on behalf of my team regarding an accidental subscription purchase.Our project manager unintentionally purchased the organization annual plan during checkout. As we are a newly established design team and are just getting started in the design space within our organization, we currently do not require the organization plan.Our intended subscription was the Professional Plan on a monthly basis, which aligns better with our current team size and usage needs. The annual charge of $660 for the organization plan has already been processed.We kindly request: A refund of the $660 charged for the Organization Annual Plan Assistance in switching to the Professional Monthly Plan, which we plan to continue us

Hello Figma Support Team, ​@Celine_   I’m writing to request assistance regarding an accidental subscription purchase.I unintentionally purchased the Organization Annual Plan instead of the Professional Plan (monthly). This was a genuine mistake during the checkout process, and the annual charge of $660 has already been billed.My intention was to subscribe to the Professional plan on a monthly basis, which I still plan to proceed with once this issue is resolved.I kindly request: A refund of the $660 charged for the Organization Annual Plan Assistance in switching to the Professional Monthly Plan I haven’t made use of the Organization plan features, and I’m reaching out immediately to ensure this can be resolved at the earliest.Thank you for your support

Hello there, I’m facing an issue where when i publish my library and try to export it to Figma Make. The option of “ Export to Figma Make” does not seems to appear.I’m on an education plan and I have double checked all the files. They are i the same education plan project.Thanks!

Hi Figma team, I’m unable to access an existing Figma account that was created using Google Sign-In only. After migrating to Google Workspace and adding a custom domain, Google now resolves my original Gmail identity to my Workspace email. Because of this, Google Sign-In always logs me into a different account, and I can’t access the original account that contains my files. I believe this requires a manual account recovery or reassociation of the Google identity. I can verify ownership of both email addresses and the Workspace domain if needed. Thanks for your help.

I have a problem with my office’s figma annually-billed plan which said that it’s overdue. It should be paid before February 6, 2026. But if i read the invoice, we should pay monthly rather than annually. How can we solve this? Should we renew the plan by paying for a year or we pay only this month?

I cancelled my professional plan on Feb 2nd, it says i’m on the free plan.  Today i was charged $7.91 CAD for the period between Jan 6 & Feb 6.  Can you please explain what’s going on here?    

I hope I can get help resolving this. I mostly migrated what I needed from an old work account assuming that it would get deleted. It looks like I forgot to migrate one slides deck. I believe it still exists but was never able to set up the permissions correctly. You should be able to access it with the link and password, but every viewer needs to request access.Can I get help accessing the file? I have the link and password. Or at least confirmation that it still exists,

My account doesn’t show the Variables panel. I’m able to create variables, but I can’t access the Local Variables manager in any file.It seems that my account has partial access to this feature.Could you please enable the full Variables panel for my account?Thank you very much.

 https://www.figma.com/release-notes/?title=more-new-features-in-figma-make Hello there,I am not able to see these new features in Figma Make. I have tried restarting, re-logging, etc but still can't see the new UI.Is any one experiencing this as well?    

Cmd + L currently links to the parent frame. Right clicking an element → copy/paste as → copy link to selection links to specific elements within the frame, but this action in the menu lists Cmd + L as the hotkey.Cmd + L should link to the specific frame.I actually can’t imagine a scenario where a user selects a specific element within a frame and copies it as a link, expecting it to link to the parent.

Hi,I’ve been unable to get my student verification.I’ve uploaded SEVERAL documents providing proof that I am a student.I’m even using my edu email.I’ve opened 5 tickets, all of them which have been permanently closed.They keep on telling me to contact Figma instead of them.This is frustrating since this app is something I need for class.

I'm trying to access my personal profile, but I can't access any files; it keeps freezing and I can't navigate.

All of a sudden Claude stopped producing, so I switched to Gemini Pro and it behaved in the same way and just started making it’s own changes. I tried to go back to the checkpoints and that's not working either. This is getting a bit scary! 

Hey everyoneWe’re encountering an issue in Figma where components inside a branch are only partially visible. Certain variants or sub-parts appear to be missing, while others render correctly. The same components display normally in the main file. Components appear incomplete in the branch (see attached images). Some states/variants are not visible and appear as empty frames. For some components only part of the content is missing This affects multiple variants within the same component set. The issue does not occur in the main file; only in the branch.   What we’ve checked / tried Verified that all libraries are enabled and up to date. Confirmed no missing fonts or broken image fills. Checked visibility, opacity, and blend modes. Components are still techni

I am trying to change the email that I use to log into my account. When I go to the admin panel and input the new one and the password, I get a message saying that I should get a verification email soon. Unfortunately, I am not getting that email to verify my email after trying several times. Anyone can help with this? The process seems to be working well and it looks like is something in the backend.I have no emails in spam or trash.

Hi! I created a Community profile today. When I try to change my handle to something shorter than 15 characters, I sometimes still get an error saying the handle is too long. Is there a known delay/caching issue, or recommended steps to ensure the new handle saves correctly? Thanks!

I have been trying to verify my account but It wont work. The documents I have provided can prove that I am a student and should work because they have worked for the government documentation 

My student email has changed and I tried to change it in my Figma account but it shows me this error after I click the link in my email to verify my email address.I’m in starter plan with my student email.

I am in a Figma Make project with multiple linked pages, when I select the point and edit to select a specific element it keeps changing the page and going to another page instead of the one I was just on. I’m not able to select the specific elements on pages because it keeps changing pages as soon as I click on point and edit. I just updated my Figma this morning to the newest update and now have this issue.

Hi I use Figma education, however it rejected my first attempt to verify so therefore I reached out to sheerID. I got manually approved and it never updated on the Figma website… I even got a manual approval code but it won’t let me do anything. I emailed the education team to Figma multiple times and have not gotten a response so I went back to SheerID and the only response I seem to get is “contact Figma” in which I cannot get ahold of… I need help, my class I take in school is purely just Figma based and I truly need access to do anything in the class. Please help!!!

Hi I just experienced my figma running slow especially when moving, copy-pasting, and deleting components. I have clear the cache browser, reset, checking internet connections and reset & restarting the desktop app but despite all the efforts it’s still slow and laggy on both chrome browser and desktop app.I’m running figma in Macbook Pro M4 Pro 13” updated to MacOS Tahoe 26.1.This is not an issue before this, just happened last week after new update.Need some support help regarding this issue. Thanks

When I try to expand the image, it shows the error “Cannot expand transparent backgrounds”, but that’s exactly what they did in the video, has anyone managed to do it?I’ve already tried putting the image inside a frame, flatten and using Fill background, but nothing worked.

Hello,I am currently a college student at Collin College and have been experiencing ongoing issues with a “verification limit exceeded” message for some time now.I contacted SheerID regarding this issue and received response:Since you already have an approval yet cannot access the student plan, please contact Figma directly at education@figma.com, as SheerID only handles verification and does not have access to account-specific information. You can provide them with the verification details below: Verified Email: garnold@mail.npc.edu Request ID: 6966d3f3aaff441822e3ea26 Date Verified: January 14, 2026After that, I contacted Figma directly and unfortunately no response.You are my last hope guys!!I would greatly appreciate any assistance with resetting my verification attempts so that I can verify my Figma account and continue my coursework without interruption.Thank you for your tim