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Hi all,
To cover some basics, could you please make sure that the library file has been enabled in your file who had the issue.
Then, from the libraries panel, could you please toggle on the library file you’re expecting to see?
If it still doesn’t work, please reach out to the support so they can investigate it further here: https://help.figma.com/hc/en-us/requests/new
Be sure to use your Figma account email, include a link to the file, and share it with support-share@figma.com
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