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Question

Video Preview Not working

  • January 22, 2024
  • 1 reply
  • 255 views

When adding a video to a frame in Figma you used to be able to scrub along the video and select a frame as the preview frame. This feature no longer seems to work.
Any thoughts?

This topic has been closed for comments

1 reply

dvaliao
Figmate
  • Community Support
  • 4661 replies
  • January 22, 2024

Hey there, thanks for reaching out and sorry to hear your video preview isn’t working!

It’s hard to be sure what’s happening without seeing your file. Are you able to share a screen recording of the issue?

Please include the whole window, with the properties and layers panels in view and any relevant layers expanded, as well as selecting any layers you’re having trouble with so we can check the relevant settings. We can use the video to try and reproduce the issue, so showing all the steps needed to reproduce the behavior is helpful.

Can you please also include a link to your file and share it with support-share@figma.com, so we can take a closer look?


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