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Dear Figma Support Team,


I hope you are doing well.


I am writing to inform you that my Figma account has been locked, and I have received a message indicating that my payment has increased to USD 35.40, whereas it was previously USD 17.70. This issue is causing significant disruptions to my work, and I would appreciate your help in resolving it.


Here are the details of my account and payment:


[redacted by moderators]


I am unsure why my account has been locked and why there has been an unexpected increase in the payment amount. Please look into this matter at your earliest convenience and let me know what steps need to be taken to restore my access and address the payment discrepancy.


Thank you for your prompt attention to this issue. I look forward to your swift response.


Best regards,


Amrinder Gill

Hi @Amrinder_Singh – at this time, you’ll need to file a support ticket for assistance.


We are unable to resolve any billing discrepancies on the forum. You will need to receive help via email for both privacy and security reasons.


I know this is timely for you, so please fill out this form as soon as possible: https://help.figma.com/hc/en-us/requests/new?ticket_form_id=9707134248215


Once you’ve done so, please let me know via DM.


Note: I have edited your original post to remove sensitive details that are specific to your issue.

Hey there dear @ksn , I believe You wanted to tag Amrinder and misspelled it & tagged me instead (Armin). I really got panicked for a second when I saw the email with the “Urgent: Account locked…” title from Figma. Please be careful tagging people next time. 😅😅


Best regards

Sorry about that @Armin_Rouhanian! I relied too much on the automatic fill from the @-menu. I’ll correct that so you don’t get bothered.

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