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3 replies

Gayani_S
Figmate
Community Support
Nov 14, 2024 3:37 PM UTC

Hey @Kasper_Borgbjerg! It sounds frustrating to be redirected to the Google SSO page instead of reaching the password reset steps.

Are you stuck at the step where you’re not receiving the password-reset email? If so I can get you connected with our support team to resolve this issue.

Can you please try these steps:

You can use the password reset feature to assign a password to your account and sign in without Google SSO. Here’s how to do this:

  1. Visit https://www.figma.com/login
  2. Click “Forgot Password”
  3. Enter your Google email address to send yourself a password-reset email
  4. Follow the link in the email you receive next to set a password for your account
  5. Log into Figma using your newly created password

Let me know if this works for you, happy to help out further!

Kasper_Borgbjerg
New Member
Nov 14, 2024 9:08 PM UTC

there is no forgot password option available.

yes, please put me in contact with the support team if you are not able to assist me further

Gayani_S
Figmate
Community Support
Nov 15, 2024 1:44 PM UTC

Thanks for confirming! I’ve created a support ticket on your behalf so our team can look into this for you. Your ticket number is #1177453 and you can use it as a reference for follow-ups.

Our support team typically responds within 24 hours- tends to be quicker than that in normal circumstances. However, we’re currently experiencing a higher volume of inquiries, so there may be a slight delay.

We appreciate your patience, let me know if you have any additional questions in the meantime!