When following the instructions here https://help.figma.com/hc/en-us/articles/360039820114-Manage-email-address-or-password, I’m not able to reach step 3. This is because I’m directly directed to the google SSO page when i type in the email I want to reset the password for
How do I work around this ?
Question
Unable to switch from Google SSO to email and password
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Hey @Kasper_Borgbjerg! It sounds frustrating to be redirected to the Google SSO page instead of reaching the password reset steps.
Are you stuck at the step where you’re not receiving the password-reset email? If so I can get you connected with our support team to resolve this issue.
Can you please try these steps:
You can use the password reset feature to assign a password to your account and sign in without Google SSO. Here’s how to do this:
- Visit https://www.figma.com/login
- Click “Forgot Password”
- Enter your Google email address to send yourself a password-reset email
- Follow the link in the email you receive next to set a password for your account
- Log into Figma using your newly created password
Let me know if this works for you, happy to help out further!
there is no forgot password option available.
yes, please put me in contact with the support team if you are not able to assist me further
Thanks for confirming! I’ve created a support ticket on your behalf so our team can look into this for you. Your ticket number is #1177453 and you can use it as a reference for follow-ups.
Our support team typically responds within 24 hours- tends to be quicker than that in normal circumstances. However, we’re currently experiencing a higher volume of inquiries, so there may be a slight delay.
We appreciate your patience, let me know if you have any additional questions in the meantime!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.