i trying to solve for hours and nothing doesn’t work
can someone help me please, i’m trying to reinstall so many times and nothing can’t work
Question
the app doesn't work
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Hey Amanda, thank you for reaching out!
We’d appreciate if you could please check the following:
- Can you confirm if you are downloading the latest installer from our Downloads Page?
- When the installation fails, are you shown an option to “Open a Setup Log”?
If yes, we’d appreciate if you could share a copy of this log with us to take a closer look. Feel free to DM me the log. - Could you also please confirm what OS and OS version you are using?
In general, we’d also recommend checking:
- Are you able to install the app if you temporarily disable or allowlist the installer for any antivirus software running on your device?
- Are you able to install the beta app instead: Guide to the Figma desktop app
Thank you for your help and let me know if you had any follow-up questions!
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