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Question

Restore team

  • November 18, 2024
  • 2 replies
  • 11 views

tabaakovd

Hi!
I deleted one of the commands by mistake, but unfortunately my icloud was full and the letter did not arrive. How can I restore the command or receive the letter?

2 replies

tabaakovd
  • Author
  • 1 reply
  • November 18, 2024

Hi!
I deleted one of the commands by mistake, but unfortunately my icloud was full and the letter did not arrive. How can I restore the command or receive the letter?


Gayani_S
Figmate
  • Community Support
  • 1968 replies
  • November 20, 2024

Hey @tabaakovd, thank you for reaching out!

I’d like to understand more about what happened, when you say you deleted a command and didn’t receive the letter due to iCloud being full, could you clarify what you mean? This will help me provide support.

If you’re trying to restore a team, it’s important to know that on the Starter plan, only the team owner can restore a deleted team. The owner or admin has 28 days from the date of deletion to restore it. After 28 days, the team’s files and projects are permanently deleted, and unfortunately, this can’t be reversed.

You can find additional details in the Help Center: Restore a deleted team.

Let me know if you need further help!


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