I’ve embedded a video in my prototype, it works great on desktop. But when I try to view it in the Figma app it shows me the first frame, then disappears then comes back a second or two later and starts to play.
It’s important to note that it just “suddenly” started to happen. There were no changes to that section of the prototype. I’ve tried everything and nothing seems to fix it. Thoughts?
Hey @Millie2, thank you for reaching out!
Can you confirm if you’re using the latest version of your device’s operating system?
Like most other apps and services, we set minimum requirements to ensure the most optimal experience for our users.
Also, please try these troubleshooting steps mentioned in our Help Center article: https://help.figma.com/hc/en-us/articles/1500007537281-Guide-to-the-Figma-mobile-app#h_01HAWQFE9B6XFX032KV7PVQBTF.
Are you able to share a direct link to the file here, and invite support-share@figma.com with “can edit” permission so I can look into this further? Note that users with @figma.com emails on your team do not count towards your billing. I’ll try to replicate this on my end.
Thank you in advance!
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