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I’m reporting a couple of glitches within a prototype that showcases mobile mockups on a desktop frame for presentations. I’ve already attempted various troubleshooting steps to isolate the problem.

Glitch 1: Animation Hiccup

The prototype features transitions between mobile mockup screens via animations using Smart Animate.

Recently, I’ve noticed a minor stutter or glitch at the very end of some animations on specific screens. Sometimes it’s worse and sometimes it’s a bit decent but the issue remains constant.

This behavior wasn’t present approximately few weeks ago.

Glitch 2: Zoom Inconsistency

Another interaction involves zooming in on a specific mobile screen mockup on click, likely using Smart Animate.

Unfortunately, the zoom animation isn’t functioning smoothly.

Glitch 3: Icon Popup Animation

Certain icons have custom Smart Animate interactions applied. These animations involve a popup effect, transitioning from a small size with zero opacity to a larger size with full opacity (100%).

We’re encountering issues with this specific Smart Animate behavior.

Glitch 4: Video Screen Flash

One screen features a mobile mockup with a video embedded within a frame.

During the initial animation load, the screen appears with a low opacity or grayish tint for a brief moment before the video starts playing correctly.

Troubleshooting Attempts:

I’ve performed basic troubleshooting measures, including restarting Figma, clearing the cache, and ensuring I’m using the latest version.

The issue persists regardless of my network connection (tested on both Wi-Fi and cellular data).

I’ve also tried using different devices (e.g., desktops, laptops) to rule out device-specific problems.

Additional Information:

The prototype utilizes a desktop-sized frame to showcase mobile mockups.

To Reproduce:

The video one, sometimes it works and sometime it doesn’t).

Given the consistent behavior across devices and networks, and the focus on Smart Animate interactions, I suspect this might be a bug within the Smart Animate functionality.

any idea?


Thanks

hey @Nema - first, I’m very sorry about the delay in getting to you. This is a bit complex and will require assistance via email from support.


I saw that you had also filed a support ticket, and I had this escalated. You should be received a reply via email soon.


Thank you again for your patience.


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