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Question

Prototype Animation Glitches (Suspected Smart Animate Issue)

  • July 2, 2024
  • 1 reply
  • 382 views

I’m reporting a couple of glitches within a prototype that showcases mobile mockups on a desktop frame for presentations. I’ve already attempted various troubleshooting steps to isolate the problem.
Glitch 1: Animation Hiccup
The prototype features transitions between mobile mockup screens via animations using Smart Animate.
Recently, I’ve noticed a minor stutter or glitch at the very end of some animations on specific screens. Sometimes it’s worse and sometimes it’s a bit decent but the issue remains constant.
This behavior wasn’t present approximately few weeks ago.
Glitch 2: Zoom Inconsistency
Another interaction involves zooming in on a specific mobile screen mockup on click, likely using Smart Animate.
Unfortunately, the zoom animation isn’t functioning smoothly.
Glitch 3: Icon Popup Animation
Certain icons have custom Smart Animate interactions applied. These animations involve a popup effect, transitioning from a small size with zero opacity to a larger size with full opacity (100%).
We’re encountering issues with this specific Smart Animate behavior.
Glitch 4: Video Screen Flash
One screen features a mobile mockup with a video embedded within a frame.
During the initial animation load, the screen appears with a low opacity or grayish tint for a brief moment before the video starts playing correctly.
Troubleshooting Attempts:
I’ve performed basic troubleshooting measures, including restarting Figma, clearing the cache, and ensuring I’m using the latest version.
The issue persists regardless of my network connection (tested on both Wi-Fi and cellular data).
I’ve also tried using different devices (e.g., desktops, laptops) to rule out device-specific problems.
Additional Information:
The prototype utilizes a desktop-sized frame to showcase mobile mockups.
To Reproduce:
The video one, sometimes it works and sometime it doesn’t).
Given the consistent behavior across devices and networks, and the focus on Smart Animate interactions, I suspect this might be a bug within the Smart Animate functionality.
any idea?

Thanks

This topic has been closed for comments

1 reply

ksn
Figmate
  • Community Support
  • 1624 replies
  • July 12, 2024

hey @Nema - first, I’m very sorry about the delay in getting to you. This is a bit complex and will require assistance via email from support.

I saw that you had also filed a support ticket, and I had this escalated. You should be received a reply via email soon.

Thank you again for your patience.


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