Hey Figma community! 👋 I’ve been having a bit of a hiccup with my prototypes lately. When I try to play them on both my cellphone and desktop web browser, everything turns pitch black. 😱 Strangely, my other projects are A-OK. I’ve tried the classic IT move - restarted everything, even uninstalled and reinstalled the app, but no luck. Any seasoned Figma users encountered this mysterious blackout during prototyping? Any tips or solutions would be greatly appreciated! 🙏
Question
Problem with black prototype :(
Hey Dora! Thanks for reaching out to the community.
Sorry to hear you are having issue with the prototype. This seems odd, is this happening to a specific file or all files?
If it’s happening to a specific file, please reach out directly to the support so we can investigate it further: https://help.figma.com/hc/en-us/requests/new
Be sure to use your Figma account email, include a direct link to the file, and share it with support-share@figma.com with “can edit” permission so we can look into this further. Note that users with @figma.com emails on your team do not count towards your billing.
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