Check out this previous discussion, it may have the solve you are looking for.

I tried but unfortunately the problem was not solved. 😦

Hi Sedat! If you are still having trouble after following the troubleshoot from Jake, feel free to contact the support team by filling this form here: https://help.figma.com/hc/en-us/requests/new.

Be sure to use your Figma account email, include a copy of the file, and share it with support-share@figma.com so they can take a closer look.

Thanks a lot. I contacted you. I hope my problem will be solved as soon as possible.

Thank you for confirming. I check in our back end and I can’t see your ticket. Have you used another address mail? (different from the one you use for the community). Be sure to use your Figma account email, so the team can follow up, thank you!