Hi there,

Thanks for reaching out. Just to confirm, only the current owner can transfer the ownership of the team to another member. They can transfer ownership to any existing team member, including a member with only Can view access. Could you please check if you’re the owner?

If you are, we might need more information about your account. Please reach out directly to our support team. Make sure to use the email associated with your Figma account.

Thanks!

Toku

Yes I am the owner. I did reach out directly to the support team and I got an auto response: “Thanks for reaching out! It looks like you’re contacting us from a Starter account. Customers on this plan receive support through our Community Support Forum and Help Center.”

Hi there,

We apologize for the auto response. It seems it was triggered because you weren’t logged in when submitting your request. I see another case in our system, and our support team will work on it as soon as they’re available.

Thanks for your patience and understanding.

Toku

Okay great, thanks. Just as an FYI I was logged in to the owner account when I sent the first support question that resulted in the autoresponse. I sent a second one while not logged in, and have not had a response to that one. Also, for clarity, the account I’m using in this forum is not the same as the owner email I was using to send the support requests.

Hi there,

Thanks for your patience and apologies for the inconvenience being caused by this. Our engineering team confirmed that there was an issued on our app and they have deployed a fix for this issue. Can you please try refreshing Figma and try accepting the transfer again? If there are still any issues with this, please do let me know.

Thank you for your patience while we worked to resolve this! If there are any questions please let us know.

Thanks!

Toku

I have been able to transfer the ownership now, thank you.