It’s not letting me upload videos to Figma. Previously I hadn’t had any problems, but since this update I get a message: “Error uploading video. Please try again.” and then another message appears: “An invalid video was removed.” The video I am trying to upload is in MP4 and is less than 2MB.
Question
HELP I can´t upload videos to Figma
Hi there, thanks for flagging this issue and sorry for the trouble!
Yes, this should work if your video is in MP4 and less than 2MB.
As a first workaround, please verify that the antivirus software and security programs on your device are up to date and will permit you to upload videos and files to Figma.
In addition, if it happens on browser and/or desktop app, as a workaround, clear out the cache can help.
Here’s an article on how to clear out the cache on the Desktop app.
Please also try disconnecting from any VPN or proxy and check if this loads.
If the issue still happens, please reach out directly to the support team for further investigation: here
Use your Figma email account, and please send the URL of the affected file, and add support-share@figma.com as an Editor on this file so we can take a closer look. Thank you!
I am having the same problem. I have the professional plan and I cannot import videos.
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