Help! I can't access a file both on the desktop app and on the web app, I created the file

Maybe you created the file in a team and the team admin was removed you from it? So you’ve lost the access of your file.

I just checked again and that’s not it.
The file was under a Free Team, that I created myself, I’ve also checked the Deleted page and it’s not there.
The file is completely missing from my Figma.

Please this is urgent @CommunityMember I have lots of work on the file and my deadline to submit it is tomorrow.

Hello there, I truly appreciate you taking the time to bring this to our attention.

It’s come to my notice that you’ve proactively reached out to our support team with a ticket—thank you for taking that step!

I can see that our specialist has already furnished you with information regarding a file and that you’re currently engaged in a dialogue with them. Should you have any further questions or concerns, please feel free to continue the conversation directly within the ticket.

Thank you once again for reaching out to us!

I have the same problem but I can access my files on the website. Please help.

Hi there, Thank you for bringing this to our attention.

If you can access your file from the browser but not from the Figma app and encounter the same message, it might be helpful to check if you are logged in with the same account on Figma. - Switch between accounts

If you are logged in with the same account, please try clearing the desktop app cache. - Clear the Figma desktop app cache

If the issue persists after trying all the above, I suggest reaching out to our support team for further assistance via this link: https://help.figma.com/hc/en-us/requests/new?ticket_form_id=360001744374
When contacting support, please include the following information:

• Your Figma account email
• Screenshots of the issue, capturing the full Figma screen
• The URL of the file
• Troubleshooting steps you have tried

Hope it helps.
Thank you for your assistance!

I am experiencing the same issue. Please suggest what I should do? 
Its very important. I made great progress in the file but now I cant access it. 

​@Amna Akhtar 

Sorry to hear you're experiencing issues with your account. This error is usually related to permission settings. Could you please confirm that you're logged into the correct account? If the problem persists, please reach out to our support team for further assistance here: https://help.figma.com/hc/en-us/requests/new?ticket_form_id=360005944714 .

Thanks for your patience!
Toku

Yes. I am logged into the correct account. 
I have created a new file from the file menu (File at that time was owned someone else)
I checked the other account and this file is not found there too. 

Is there anyway to find out the email so that I can check or mail them?

Also, as its been created by me and all the work is done by me, so can I get the copy so that I can restore my work done?


It’s very very important!

Hi ​@Amna Akhtar ,

Sorry for the delayed reply! In that case, our support team needs to investigate with the file information. So, please reach out to our support team for further assistance here: https://help.figma.com/hc/en-us/requests/new?ticket_form_id=360005944714 .

Thanks!
Toku