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Question

File disappeared without deleting

  • October 9, 2024
  • 1 reply
  • 4 views

Prayas_Rokde

I had a starter account and was working on a design file for some time on the web. I had also opened it several times on the mobile app in past few weeks. Today I opened it on my chrome tab (it was already open) only to see it refresh and then I am not able to access or find that file again. I have NOT deleted it, hence I am seeing nothing on the deleted files list.

Please help me as this is frustrating, disappointing and scary as the file had a lot of hard work put in in one month.

This topic has been closed for comments

1 reply

dvaliao
Figmate
  • Community Support
  • 4661 replies
  • October 9, 2024

Hey @Prayas_Rokde, sorry to hear this happened!

Can you please provide the file URL or file name? We can try to locate it on the backend and look into what may have caused it.


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