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I am having problem opening Figma file Figma desktop app. It stays on loading mode for indefinite time.
I tried restarting my desktop. I am using windows.
Is there any suggestions?
Best answer by Celine_D
Hey everyone,
Sorry to hear this is happening! As a first workaround, can you try closing all the Figma file tabs, clearing your browser or desktop applications cache to see if this helps improve anything. Then, force-quit in your browser and/or desktop app?
You can clear the desktop app cache on Windows under the toggle-arrow at the right of the top toolbar under Help > Troubleshooting. If you’d prefer to manually clear your cache you can:
%APPDATA%\FigmaDesktop and DesktopProfile folders if they existOn Mac, use the Terminal app to clear the cache.
rm -rf "$HOME/Library/Application Support/Figma/"{Desktop,DesktopProfile}If this has not helped can you please try disconnecting from any VPN in use and check if these load?
Here are some additional tips to troubleshoot if this may help: My files are not opening
Hope this helps a bit!
Hello, did you solve your problem? I’ve been having the same problem for a few days now. The documents don’t open and just keep loading.
I am having the same issue for the past 3 months with Figma Mac desktop/Web. I have to restart Figma multiple times and it is frustrating as our IT team can’t resolve the fix.
Is there any solutions for this?
Hey everyone,
Sorry to hear this is happening! As a first workaround, can you try closing all the Figma file tabs, clearing your browser or desktop applications cache to see if this helps improve anything. Then, force-quit in your browser and/or desktop app?
You can clear the desktop app cache on Windows under the toggle-arrow at the right of the top toolbar under Help > Troubleshooting. If you’d prefer to manually clear your cache you can:
%APPDATA%\FigmaDesktop and DesktopProfile folders if they existOn Mac, use the Terminal app to clear the cache.
rm -rf "$HOME/Library/Application Support/Figma/"{Desktop,DesktopProfile}If this has not helped can you please try disconnecting from any VPN in use and check if these load?
Here are some additional tips to troubleshoot if this may help: My files are not opening
Hope this helps a bit!
Glad it’s working now! Thanks for letting me know 🙂
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