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Yen_Enchloreas
Yen_Enchloreas
September 30, 2024
Question

Error: Request failed with status code 401

  • September 30, 2024
  • 1 reply
  • 546 views

I get error : Request failed with status code 401 when I try to run bibbble plugin.
I reauthorized and restarted Figma, but this error still occurs.

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1 reply

Celine_
Figmate
Celine_
Community Support
October 1, 2024

Hi there! Typically, 401 errors indicate that your computer or network does not have the appropriate authorization credentials to access the account. You may have a restriction. Is this happening in the desktop app, browser or both?

Here are some steps to help resolve the issue:

  1. Clear your browser’s cache and cookies, and/or desktop app cache.
  2. Try accessing the account using a different browser or device.
  3. Contact your IT Admins or ISP and have them unblock Port 443 and whitelist figma.com

If this still doesn’t help, I’d recommend you to reach out directly to the support team by filling out this form: here
Our team can investigate further your issue. Please make sure to use your Figma email account, and mention the steps you have done. Thank you!

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