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Question

Dashboard not appearing, colours missing, comments not displaying

  • November 28, 2024
  • 1 reply
  • 56 views
AD11

Hi all,

Is there service disruptions currently? I’m facing a number of issues including

  • Dashboard/Home area staying in a skeleton state and not showing projects
  • Colours imported from our design system not showing. All our libraries look to have bee removed as I’m seeing the ‘Add to file’ button and they’re not letting me re-add.
  • When leaving comments, they’re not showing on the Figma board after the comment is submitted. I still get the notification but just can’t see where it is on the board.

Any suggestions to fix would be much appreciated.
Thanks

This topic has been closed for replies.

1 reply

y_toku
Figmate
  • y_toku
  • Community Support
  • 2545 replies
  • November 29, 2024

Hi there,

There was a disruption yesterday, but it has been resolved. If you reload or refresh tabs, it should be back to normal.

Could you try the troubleshooting below?

  • Close any Figma tabs you’re not using
  • Browser: Force-quit and open Figma in a new browser window.
  • Desktop App: Force-quit the Figma Desktop app and restart it. If the issue persists, try clearing the cache.

If the issue still continues, could you reach out directly to the support team with a copy of your file: https://help.figma.com/hc/en-us/requests/new?

Thanks,
Toku

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