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Vishnu_CHAMAKURI
July 16, 2024
Solved

A file disappeared from my account

  • July 16, 2024
  • 55 replies
  • 2701 views

Hi,

I have lost an important file on Figma and I can’t find the file in any of my projects section or in the deleted section. It just disappeared completely and when I tried to access it through a past link, I am getting the following message:

You can’t access this resource Contact the owner, an admin, or support for assistance. (Screenshot attached).

Screenshot 2024-07-06 at 5.43.07 PM

I have a ton of my work in it and the file is very important to my work. I hope you could help me retrieve it.

Thank you in advance,

    This topic has been closed for replies.
    Best answer by Celine_

    Hey, Marcus, thanks for reaching out to the community! Glad to see from the backend that you were able to find a solution to the issue.

    For anyone else experiencing trouble accessing their file: as mentioned, feel free to share the file URL so our team can help locate it. You can contact our support team directly through this form. 

    I’ve gone ahead and closed this topic. Thanks again!

    55 replies

    Show previous replies
    Eli_Sulim
    Eli_Sulim
    October 8, 2024

    Same issue here. Important fille disappeared. Don’t exist in the recent or deleted section. Please help.

    djv
    Figmate
    djv
    Community Support
    October 8, 2024

    Hey @Eli_Sulim, sorry to hear this!

    Do you have a URL link to the file or the file name? We can try to locate it for you on the backend.

    Eli_Sulim
    Eli_Sulim
    October 8, 2024

    Of course. Please help us out. This is a big issue now. The filename should be OneDeck if I remember correctly.

    https://www.figma.com/file/m2utjrhMOBLJZbPKIiaZcX?node-id=902%3A7889&type=design&fuid=876826865107868358#879261306

    djv
    Figmate
    djv
    Community Support
    October 8, 2024

    Thanks, @Eli_Sulim!

    It looks like this file was trashed when the team that it was in (Lexington) was trashed on September 26th. It looks like you were the owner of this team, so you should have received an email with a restore link. All you need to do is restore the team, and you should regain access to the file.

    If you’d still prefer to delete the Lexington team, just move your drafts and files into another team, before deleting it again.

      Eli_Sulim
      Eli_Sulim
      October 8, 2024

      Thank you! I have no idea how this file ended in this team. )

      Ana_Borges
      Ana_Borges
      October 22, 2024

      Hi,
      All my files have disappeared from my account since Figma started making changes.
      Has this happened to anyone else? How can I recover them? 😑

      y_toku
      Figmate
      y_toku
      Community Support
      October 23, 2024

      Can you try the steps in the new thread?

      Mohiuddin_Parekh
      Mohiuddin_Parekh
      October 31, 2024

      I no longer have access to my Figma file because every time I open it throws me out with the message “Request access to this file”, how is this possible? I created it!

      Could you please confirm where the source files are located? We’re unable to see them on our end through the admin portal either.

      Also emailed Figma Team on every possible platform. Is there any possibility to resolve this issue ASAP.

      y_toku
      Figmate
      y_toku
      Community Support
      November 1, 2024

      Hi there,

      We understand your frustration. This type of issue can vary from case to case. It seems our support team replied to you yesterday to help resolve this issue. Could you please check your email box for their message?

      Thank you for your understanding.
      Toku

      Mohiuddin_Parekh
      Mohiuddin_Parekh
      November 1, 2024

      Thank you everyone, Yes support team was able to resolve the issue by retrieving the files to draft again. They suggested to move those drafts in a team

        Show more replies
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