A file disappeared from my account

Hey, @dvaliao Even I’m facing a similar issue with few of my important files, i havent deleted them for sure but i’m just unable to find those files, all i have is a name and share link to that file. Can you help with those files they are really really important.

Hey @Ameya_Mistry, sorry to hear this!

Can you please provide the file name(s) and share link(s) that you have?

I’ll try to see if I can track down your files on the backend.

Is it possible to share the link and other details over the email if possible ?

Of course, @Ameya_Mistry!

If you can’t share the link(s) publicly, please reach out to the support team directly via this form for help: https://help.figma.com/hc/en-us/requests/new

Be sure to use your Figma account email and include as many details as possible, so support can take a closer look.

Добрый день, не открывается Figma, на рабочем столе компьютера, выдает ошибку. Установила на второй компьютер, тоже самое, как можно решить проблему?

Hey @dvaliao
I have the same issue.
All of my precious files suddenly disappeared and I really need to fix this problem.
In another inquiry, I found that people found lost files by setting the filter to Created by anyone in the Trash folder, so I did the same, but I still can’t see the files.
please help me.

Hey @yunju, sorry to hear this happened!

Are you able to provide the file name(s) and/or share any link(s) that you have?

If you cannot share this information publicly, please reach out to the support team directly via this form for help: https://help.figma.com/hc/en-us/requests/new

Support can try to see if we can track down your files on the backend.

Hello!

Have the same issue

Lost as minumum 2 files: “Unicon”, “Vonavikon”

Hey @Konstantin_Ivanov1, sorry to hear this happened and apologies for the delayed reply!

Our team has been offline for the Winter Holiday. I took a look at your account on the backend with the email associated with your forum account, and it looks like you have a team called “Vonavikon”. I would ensure that you’ve selected the correct team from the file browser then try and locate your files.

From within the home/file browser, select the Team you wish to search using the down caret icon: ⌄
Here’s an example using my Team’s Figma and Denise’s Drafts:

Thank you for informing me, @dvaliao

Unfortunately, I tried all possible attempts and didn’t find a solution. I am sure this is a problem with Figma Sync.

Have a nice holidays!

Regards