Skip to main content
Esti2
Esti2
August 26, 2024
Question

A file can't open

  • August 26, 2024
  • 2 replies
  • 72 views

Hi everyone!

I’m trying to open a file, but it wont load. I have the same problem in desktop app and online. I think this has happened when I add a gif to my project.

Can anyone help me? I need to open the file again.

I can open other files, but not that one.

Thanks in advance.

Captura de pantalla 2024-08-26 a las 9.17.49

This topic has been closed for replies.

2 replies

djv
Figmate
djv
Community Support
August 26, 2024

Hey @Esti2, thanks for reaching out and sorry to hear you’re having trouble opening your file!

Are you still experiencing issues with the opening file? If so, can you please share the file URL and edit access with support-share@figma.com, so we can take a closer look?

Also, I would recommend reviewing our Help Center article on troubleshooting to see if any of these methods can help resolve the issue.

Esti2
Esti2Author
August 28, 2024

Hi @dvaliao

Thank you very much for your time.

Finally I solved it deleting the cache.

Terms & ConditionsAccessibility statement