Hi everyone!
I’m trying to open a file, but it wont load. I have the same problem in desktop app and online. I think this has happened when I add a gif to my project.
Can anyone help me? I need to open the file again.
I can open other files, but not that one.
Thanks in advance.
Hey @Esti2, thanks for reaching out and sorry to hear you’re having trouble opening your file!
Are you still experiencing issues with the opening file? If so, can you please share the file URL and edit access with support-share@figma.com, so we can take a closer look?
Also, I would recommend reviewing our Help Center article on troubleshooting to see if any of these methods can help resolve the issue.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.