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I was charged from Figma for 3 other perssons. I’m not even sure why. I’m not even an owner of the design file. Can it be because a design system and omponents are used? Very strange. I pay for 3 other people and even not sure why.

I believe if you share any file with someone and allow them editor access, that will count when charging you.

Hi @Serge_Konko ,

As @Bryce_Driesenga explained, the role of your user, as either a Viewer or an Editor, determines whether they are a free or paid user.


- Paid user: If you give access to the file with the Editor role (they can edit any files they have permission to edit within their team or organization), they are counted as paid users.

- Free user: Accounts with the Viewer or Viewer-restricted roles are free. Both of these roles can interact with files, but they can’t make any changes. If a Viewer performs an upgrade action, they automatically become a paid account. We recommend using the Viewer-restricted role to avoid adding unexpected paid seats to your billing account.


For more information, you can read this Help Center article: here


Hope it helps!

Does this also apply to FigJam? If I invite people to collaborate on a FigJam are they now consider ‘editors’ and seat licenses are added to our plan?

Hi there,


If you invite someone and they join the FigJam as an editor, they will be considered as an editor.The following Help Center articles may assist you in understanding this concept better:


Figma Learn - Help Center

We greatly appreciate your feedback and have shared your thoughts with our internal team.


Thanks,

Toku

Hi Frank, I’ve also got in touch with support. So far it’s been 3 days without a response. Are you also finding they are slow?

@frank_castillo forgot to tag you above

Hi Felix, apologies I didn’t get round to replying to you last week - my experience has been quite different as they replied with 24 hrs and normally a response would be waiting in my inbox when I get into work as I’m on UK time.

Hi all,


I’m glad to report after a number of emails with support they have sorted my issue and it is resolved. So thanks Figma.


Having said that - my point still stands that users should be made aware when setting up teams/projects.

A post was split to a new topic: Billing issue

9 posts were merged into an existing topic: Unclear Figma billing practices

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