We transferred our Figma to admin account, for some reasons it turned into organization plan, but it’s should be professional plan on account. Figma trying to charge 4+k$ instead of 500$ as we planned. If it was changed by accident so we want to cancel it.
I have sent multiple messages at https://help.figma.com/hc/en-us/requests/new
How can we cancel oranizational plan and turn it into professional?
Best answer by Celine_D
Hey @VBRL_Services ,
Apologize for the delay. Our support team replied to you and have forwarded your request to our billing team so it can be reviewed. Please check your inbox, your ticket number is 1003389.
(Our support team usually takes up to 24 hours to reply back to emails - tends to be quicker than that in normal circumstances. However, please be aware that we are facing increased contact volume so there might be a delay. Thanks for your understanding 🙏)
Hey @VBRL_Services ,
Apologize for the delay. Our support team replied to you and have forwarded your request to our billing team so it can be reviewed. Please check your inbox, your ticket number is 1003389.
(Our support team usually takes up to 24 hours to reply back to emails - tends to be quicker than that in normal circumstances. However, please be aware that we are facing increased contact volume so there might be a delay. Thanks for your understanding 🙏)
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