Skip to main content
Solved

Persistent unpublished changes notification

  • October 30, 2024
  • 5 replies
  • 25 views
Richard_Bennett1

I seem to have a bug where I can’t get rid of the updates notification:
Screenshot 2024-10-30 at 08.58.12
There are no updates, there are no unpublished changes to the library; the cache has been cleared, I’ve even reinstalled the desktop app (it shows in browser as well so definitely a file thing). I’m totally stumped as to how to clear it so I wanted to ask if anyone else has had this issue and how it might be resolved?

Best answer by Richard_Bennett1

Hi Celine, I’ve been corresponding with Ayşe from the support team and the last message I sent was to advise that the issue has now been resolved and the ticket can be closed (sent 1st Nov).

Thanks for the update but just to confirm: the issue is now resolved so can be removed from your support backlog.

Thanks,

Rich

View original
This topic has been closed for comments

5 replies

Celine_D
Figmate
  • Celine_D
  • Community Support
  • 3381 replies
  • October 30, 2024

Hey @Richard_Bennett1 , thanks for flagging this! This looks definitely odd. Clearing out the cache usually helps. I’d like our technical quality team to investigate your issue further.
Please reach out to them directly by filling out this form: here

Please use your Figma account email, include a link to the file, and add support-share@figma.com as an Editor, so they can take a closer look. Thank you!

Richard_Bennett1

Thanks for the reply, I’ve completed the form and given the team access so lets see what happens…

Celine_D
Figmate
  • Celine_D
  • Community Support
  • 3381 replies
  • November 6, 2024

Hey @Richard_Bennett1 , thanks for letting me know! I see in the backend that your support ticket has been escalated to our technical quality team. They are waiting for your response for further investigation. Please check your inbox, thank you!

Richard_Bennett1

Hi Celine, I’ve been corresponding with Ayşe from the support team and the last message I sent was to advise that the issue has now been resolved and the ticket can be closed (sent 1st Nov).

Thanks for the update but just to confirm: the issue is now resolved so can be removed from your support backlog.

Thanks,

Rich

Celine_D
1 person likes this
  • Celine_D
    Celine_D
Celine_D
Figmate
  • Celine_D
  • Community Support
  • 3381 replies
  • November 6, 2024

Thanks for the update, I will let our team knows!

I’ve gone ahead to mark as solved and close the topic here 🙂

Terms & ConditionsCookie settings

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings