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Performance is slow and it feels sluggish

Chelms_Varthoumlien

1. Describe the bug/issue you’re running into?

Slow and sluggish performance. Example moving around the canvas and dragging elements.

2. Are you able to consistently reproduce it? If so what are the steps?

Yes. Open FigJam > Move around canvas > Drag elements around.

3. Share a screenshot, recording, console log, link to the file, etc.

4. Is the issue only happening in desktop app or a specific browser , or both?
Don’t have access to FigJam on Desktop App. This is on Chrome (Version 90.0.4430.72 (Official Build) (x86_64)

5. What OS/version and/or browser/version are you using?
MacOS Big Sur 11.2.3 (20D91). Chrome (Version 90.0.4430.72 (Official Build) (x86_64)

Best answer by Sawyer_Hood

@Chelms_Varthoumlien can you go to your chrome settings and make sure that hardware acceleration is flipped on?

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rahul_tupe
1 person likes this
  • rahul_tupe
    rahul_tupe

7 replies

Heath_Rogers
Figmate
  • Heath_Rogers
  • Product Support
  • 24 replies
  • April 22, 2021

@Chelms_Varthoumlien Thank you for sharing and sending over the recording! This has been flagged with our team so they can look into it.

Luca
1 person likes this
  • Luca
    Luca
Sawyer_Hood
Figmate
  • Sawyer_Hood
  • Figmate
  • 5 replies
  • Answer
  • April 22, 2021

@Chelms_Varthoumlien can you go to your chrome settings and make sure that hardware acceleration is flipped on?

image

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Julia_Taro
T
Chelms_Varthoumlien
4 people like this
  • Julia_Taro
    Julia_Taro
  • T
    Tan_Loc_Lam
  • Chelms_Varthoumlien
    Chelms_Varthoumlien
  • thudson
    thudson
Chelms_Varthoumlien

Nice!! That fixed the issue! thanks @Sawyer_Hood

Sawyer_Hood
Josh
2 people like this
  • Sawyer_Hood
    Sawyer_Hood
  • Josh
    Josh
Sawyer_Hood
Figmate

Yaaaaay! I’m so glad to hear that!

Josh
1 person likes this
  • Josh
    Josh
T

That helps ! Thank you so much

Zeinab_Mousavi

It doesn’t fix my problem.

Julia_Taro

Thanks sooo much! It helped!

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