Hi everyone,
We have a Figma tenant that previously was hosting users that were logging in using separate usernames/passwords with Figma.
Yesterday, one of our engineers was going through the process of setting up Azure SSO/SCIM and performed the following:
Enabled SSO for all users in Azure which caused our entire user directory to populate into Figma. This also caused any local accounts to be linked to our Azure directory.
Disabled SSO for all users which then removed all users from Figma.
We were then left with just the engineer’s account left in our tenant. We’ve since restored the users that were deleted as we had exported a CSV of the list of users that had been using Figma previously (about 150 people).
We’re now facing a few issues:
Restored users did not have their access restored. This means that each team that we have in our tenant is either left without a team owner or project owner, or in many cases because admins don’t have the ability to see who an owner is, we don’t know who to contact within the organization to see if they can restore access as it’s requested.
Drafts that were associated with another user don’t seem to have linked back to the users once they were restored. It looks like any personal drafts were dumped into the deleted items folder and are untitled and we don’t know who owned what previously.
This is severely impacting our product teams and we need some sort of assistance ASAP!