Skip to main content
Solved

Help! My figjam file can not open

UCD_Owner

1. Describe the bug/issue you’re running into?
Help!!! My figjam file can not open, all my other files works great instead of this one.

2. Are you able to consistently reproduce it? If so what are the steps?
Double click this file, then just stuck at a loading screen.

3. Share a screenshot, recording, console log, link to the file, etc.

2021-06-29 17-34-31.2021-06-29 17_37_33

4. Is the issue only happening in desktop app or a specific browser , or both?
Both desktop and browser can not open.

5. What OS/version and/or browser/version are you using?

Mac BigSur 11.3.1

Best answer by darren

Hi there, this issue was fixed later in the day it was reported so I’m closing this topic.

If you experience this issue again please reach out to our support team so we can investigate further.

View original
This topic has been closed for comments

4 replies

Rob2up
  • Rob2up
  • 4 replies
  • June 29, 2021

I am experiencing the same problem with one of my files. Following.

Rob2up
  • Rob2up
  • 4 replies
  • June 29, 2021

Unable to open a specific Figjam files. It gets stuck on the loading screen. Have tried opening in-app and the browser to no avail. All other files/Figjams seem to be ok.

Rob

UCD_Owner
1 person likes this
  • UCD_Owner
    UCD_Owner
Rob2up
  • Rob2up
  • 4 replies
  • June 29, 2021

Update: It eventually opened. 🥳

UCD_Owner
1 person likes this
  • UCD_Owner
    UCD_Owner
darren
Figmate
  • darren
  • Figmate
  • 132 replies
  • Answer
  • July 1, 2021

Hi there, this issue was fixed later in the day it was reported so I’m closing this topic.

If you experience this issue again please reach out to our support team so we can investigate further.

UCD_Owner
1 person likes this
  • UCD_Owner
    UCD_Owner
Terms & ConditionsCookie settings

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings