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Draft file disappeared after being removed from the team space


Alina_Kazminova

Hello! I was added to a training space and accidentally created a personal draft file there. Later, I left the training course and my access to the space was revoked. The file disappeared for both me and others in the space. I was re-added, but the draft is no longer there, and I can’t find it through search. It’s not showing in drafts or deleted files. Could you please help restore access and locate the file? It contained important notes and comments

Best answer by Celine_D

Hey @Alina_Kazminova , sorry to hear you are having issues with your file! It looks like the support team is currently working to recover your file. Please continue the conversation over there, your support ticket is 1143369.

I’ve gone ahead to close the topic here. Thank you!

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4 replies

Nellya
  • Power Member
  • 445 replies
  • October 8, 2024

According to Figma Help, if a user was removed from the team, all his drafts are:

  • Permanently deleted in Starter, Education or Professional plan

  • Moved to Shared projects in Organization or Enterprise plan

What plan was used in team you did leave?


08-10-2024 152639


Alina_Kazminova

The team is using the PRO plan. Is there any way to recover the file? Access was restricted yesterday or the day before


Nellya
  • Power Member
  • 445 replies
  • October 8, 2024

I guess you need to wait the answer from the Figma support team or submit a ticket, maybe they can recover your file


Celine_D
Figmate
  • Community Support
  • 3381 replies
  • Answer
  • October 9, 2024

Hey @Alina_Kazminova , sorry to hear you are having issues with your file! It looks like the support team is currently working to recover your file. Please continue the conversation over there, your support ticket is 1143369.

I’ve gone ahead to close the topic here. Thank you!


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