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Question

Unable to switch from Google SSO to email and password

  • November 14, 2024
  • 3 replies
  • 104 views

Kasper_Borgbjerg

When following the instructions here https://help.figma.com/hc/en-us/articles/360039820114-Manage-email-address-or-password, I’m not able to reach step 3. This is because I’m directly directed to the google SSO page when i type in the email I want to reset the password for
How do I work around this ?

3 replies

Gayani_S
Figmate
  • Community Support
  • 1935 replies
  • November 14, 2024

Hey @Kasper_Borgbjerg! It sounds frustrating to be redirected to the Google SSO page instead of reaching the password reset steps.

Are you stuck at the step where you’re not receiving the password-reset email? If so I can get you connected with our support team to resolve this issue.

Can you please try these steps:

You can use the password reset feature to assign a password to your account and sign in without Google SSO. Here’s how to do this:

  1. Visit https://www.figma.com/login
  2. Click “Forgot Password”
  3. Enter your Google email address to send yourself a password-reset email
  4. Follow the link in the email you receive next to set a password for your account
  5. Log into Figma using your newly created password

Let me know if this works for you, happy to help out further!


Kasper_Borgbjerg

there is no forgot password option available.

yes, please put me in contact with the support team if you are not able to assist me further


Gayani_S
Figmate
  • Community Support
  • 1935 replies
  • November 15, 2024

Thanks for confirming! I’ve created a support ticket on your behalf so our team can look into this for you. Your ticket number is #1177453 and you can use it as a reference for follow-ups.

Our support team typically responds within 24 hours- tends to be quicker than that in normal circumstances. However, we’re currently experiencing a higher volume of inquiries, so there may be a slight delay.

We appreciate your patience, let me know if you have any additional questions in the meantime!


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