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Question

The link to the selected frame does not work for me

Joanna_Tajs-Kusmierek

Hello, the link to the selected frame does not work for me
the topic concerns links generated since yesterday (or at least I noticed it yesterday); previously everything worked as expected

the links generated earlier lead to the correct pages as expected
currently generated, regardless of selection, they open the first page of the project

I restarted the program;
I tried the application and the browser version on different browsers

I would be grateful for tips on what else I can do with it? this is an incredibly useful feature

Regards
Joanna

2 replies

Erico_Nascimento

Having the same issue on my end. Just noticed today

J
Figmate
  • Junko3
  • Figmate
  • 1814 replies
  • September 4, 2024

Hi there, Thank you for getting in touch about this. I appreciate your efforts in troubleshooting the issue.

Just a friendly reminder that when you create a URL and share it, it is tied to the specific node, layer, or page of the file where the URL was generated. Any changes like deleting, duplicating, or removing the linked page may impact its functionality.

Could you please try generating a new link from the Share modal to see if it works?

If the new link is not working and the file it is linked to has not been altered since the link was created, it seems that the tool is not working correctly.
In this situation, I recommend reaching out to our support team for assistance at https://help.figma.com/hc/en-us/requests/new?ticket_form_id=360001744374
When reaching out, please remember to include the following details:

  • Your Figma account email
  • The link to the selected frame and add support-share@figma.com as an editor of the file(this will not affect your billing)

I hope it clarify a things bit! If I overlooked anything, please let us know.

Thanks again for reaching out.

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