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Question

Why can't I see photos in files uploaded as a local copy from a single user?

  • February 6, 2025
  • 1 reply
  • 6 views

Joanna Starostecka

I have a problem with photos in files received from a single user. (files sent as a local copy) I can't see a preview of photos in files from this user. They are also not visible after exporting the document in PDF. Photos are not heavy. Images of this size are usually visible without problems.

I checked with 5 Figma users. For one of these users, the photos are visible.

However, I want to point out the problem to the person sending the file.

1 reply

  • Figmate
  • 1805 replies
  • February 7, 2025

Hello ​@Joanna Starostecka , Thank you for contacting us!

 

I understand you're experiencing an issue importing a local file containing images into your Figma account. The images are not visible after importing.

We appreciate you taking the time to troubleshoot this.

If you can get in touch with the person who sent you the file, could you ask them to invite you to the original file as a viewer? That way, we can see if the images show up when you have direct access.

 

Let me know if I got anything wrong. Looking forward to your reply!


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