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Question

Figma Red Screen Problem

  • January 29, 2025
  • 1 reply
  • 40 views
Users

I have used figma for couple of times but whenever I tried to figma on linux it, here comes a persistent problem which is the Whole design doesn’t instead my screen gets red and only show some text.

 

I have tried this on many linux distros, Ubuntu, Xubuntu, Lubuntu, MX Linux, AntiX linux, Pop OS, Void Linux but in all distros I face the same issue.

 

I have tried to solve this I updated my browser, even tried it on Brave, Chrome, Chromium, Firefox but will always get the same problem.

 

But when my one of the relative asked me for linux, I advised him  about ubuntu and he boot it and he likes it, so he also works with figma I asked him how well the figma is running are you getting any problem. He replied no, on the other hand in his case figma was running very well, so why I am getting this problem?

 

He said to me that he had done nothing extra to browser or Ubuntu.

 

I have tried to solve this problem, explored varous options like clear cache, disable/ enable hardware accleration, updating browser, changing browser, updating the os, closing unnecessary tabs and etc but the problem still remains.

 

Please somebody help me with this issue.

Figma Team please respond.

    1 reply

    J
    Figmate
    • Junko3
    • Figmate
    • 1792 replies
    • January 30, 2025

    Hi ​@Users, Thanks for reaching out.

     

    It sounds like you're experiencing rendering problems with the design canvas when using Figma in both Firefox and Chrome on your Linux system.

    As a first step, could you please verify that your system meets the recommended requirements listed in this document?: What are the system requirements for Figma?


    If your system meets those requirements, let's try a few things:

    1. Could you please confirm if this issue occurs in all your files or just a specific one?
    2. Test whether the same issue occurs in an incognito or private browsing window.
    3. If you have someone else available who uses Figma without issues, would you mind asking them to try accessing the file that's showing up as red and see how it looks for them? 

    If the option 2 resolve the issue, a browser extension might be the cause. Try disabling your extensions one by one to identify the culprit.

     

    If the problem persists after trying these suggestions, please submit a bug report to our support team so we can investigate further: https://help.figma.com/hc/en-us/requests/new?ticket_form_id=360001744374

    To help us look into this efficiently, please provide the following information in your bug report:

    • Your account email address
    • Share the URL of the file where the issue occurs
    • A description of the troubleshooting steps you've already taken
    • Attach your GPU specifications. You can obtain these by visiting chrome://gpu in Chrome and saving the complete webpage as a local file.

    Thanks for your assistance!

    Reply


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