hello! I have been emailing support to help me with billing issues, but I still haven’t received any response. I canceled my plan because they might charge me again incorrectly. Please, can someone assist me? thank youu
Solved
Figma support not responding
Best answer by Celine_D
Update: The support team replied to you and has issued a refund for you. Please check your inbox and continue the conversation via email.
For others in the community who may have a similar case with unexpected editors, to prevent unexpected charges, we recommend three things:
- From the Members tab, change the FigJam Viewer seat on your team to Viewer-Restricted (a viewer-restricted seat is the same as the viewer seat, except people need to ask an admin to upgrade them to a paid seat.
- From the Settings tab, change the Default seat type to Viewer-Restricted (any new seats will then be Viewer-Restricted seats)
- From the Settings tab, access the Seat upgrade digests to receive email alerts about seat upgrades
Regarding seats:
- A viewer seat is a free seat. People can upgrade themselves to a paid seat by taking an upgrade action.
- A viewer-restricted seat is the same as the viewer seat, except people need to ask an admin to upgrade them to a paid seat.
- A full seat is a paid seat
I’ve gone to mark as solved and close the the topic here 🙂
This topic has been closed for comments
Hey @Bea_Lopez , welcome to the community and sorry to hear you are having issues with your billing!
I’ve escalated internally your support ticket (ticket number: 1154230). Thanks for your patience in the meantime 🙏
Update: The support team replied to you and has issued a refund for you. Please check your inbox and continue the conversation via email.
For others in the community who may have a similar case with unexpected editors, to prevent unexpected charges, we recommend three things:
- From the Members tab, change the FigJam Viewer seat on your team to Viewer-Restricted (a viewer-restricted seat is the same as the viewer seat, except people need to ask an admin to upgrade them to a paid seat.
- From the Settings tab, change the Default seat type to Viewer-Restricted (any new seats will then be Viewer-Restricted seats)
- From the Settings tab, access the Seat upgrade digests to receive email alerts about seat upgrades
Regarding seats:
- A viewer seat is a free seat. People can upgrade themselves to a paid seat by taking an upgrade action.
- A viewer-restricted seat is the same as the viewer seat, except people need to ask an admin to upgrade them to a paid seat.
- A full seat is a paid seat
I’ve gone to mark as solved and close the the topic here 🙂
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