Skip to main content
Solved

"You have unsaved changes" dialogue showing in one of my projects


Bernardo_Nunez

Hello 👋
One of my projects keeps showing this You have unsaved changes dialogue (As if I were offline).
I can open and sync any other project but for some reason, when I want to close this project, the dialogue keeps showing up.
I’m using the desktop app and when I make changes, they do reflect in the webapp. So not sure what’s going on.

Anyone knows how to fix this?

Best answer by KatieLee

Hey Bernado 👋🏼 Gleb’s advice here is spot on! Syncing offline changes is covered in detail in ‘Can I work offline with Figma?’ and if your work is updated in the Browser, you should be all good to restart the Desktop App to clear that warning.
If you continue to see this warning after restarting the Desktop App, or in both the Desktop App and Browser, you can flag it with the Support Team by using the ‘?’ to ‘Get help’ and we’ll be happy to troubleshoot with you.

View original
This topic has been closed for comments

116 replies

Gleb
  • Power Member
  • 4706 replies
  • February 17, 2021

Just close it and reopen. Since you can verify the changes are saving, you won’t lose anything. Probably just a glitch.


KatieLee
Figmate
  • Figmate
  • 12 replies
  • Answer
  • February 17, 2021

Hey Bernado 👋🏼 Gleb’s advice here is spot on! Syncing offline changes is covered in detail in ‘Can I work offline with Figma?’ and if your work is updated in the Browser, you should be all good to restart the Desktop App to clear that warning.
If you continue to see this warning after restarting the Desktop App, or in both the Desktop App and Browser, you can flag it with the Support Team by using the ‘?’ to ‘Get help’ and we’ll be happy to troubleshoot with you.


tim_trevathan

I have the same issue and closing it and reopening it does not work. The same issue comes up. And on desktop it prevents the project from loading. On browser it opens but the notification is still there.


KatieLee
Figmate
  • Figmate
  • 12 replies
  • March 16, 2021

HI @tim_trevathan 👋🏼 Can you send these details and a Developer Tool Console.log for both the Desktop App and Browser through to the Support Team by using the ‘?’ to ‘Get help’ and we’ll take a closer look?

Any specifics you can send through like which browser you’re using, if this happens on another network (like a mobile hotspot) and if this affects only certain files or all of your files, will help us to troubleshoot and resolve the issue with you as quickly as possible. Thanks!


Dmitrii_Skotarenko

Same problems right now. In 2019, I faced the same problem, it lasted about a month, then everything went fine. I asked Figma support about this problem, recorded screencasts, sent screenshots, checked the provider’s ping, checked my hardware, and so on. As a result, no one could give an answer, support advised to install a VPN. And the most interesting thing is that there are no problems with saving via VPN. So I worked for a month, and then without a VPN, everything fell into place. I am 100% sure that this problem is on the Figma side. Problems with autosave are present only in the CIS countries. I asked people who work in the United States, there was nothing like this, everything works perfectly. It is clear that the dudes from Figma do not care about the Russian market, but I pay for a working tool, why the hell should I suffer, just because I am in the wrong country? This is really a spit in the face of users from the CIS and 100% they are not going to do anything about it. Wait a month, two months, endlessly. Or try using a VPN to work in Figma.


Brooks_Solveig

Was having the same problem today with the desktop app. I opened the browser to confirm that changes were syncing and they were. I was able to quit and restart the app with no data loss.


Sarah_PINT

I’ve been having this same problem for months now in the browser-based version of Figma. Got burned by it once when I reloaded my Figma design file only to find that all of my changes had been reverted, and none of them were visible in the file’s version history. Super frustrating.


Knyaginin
  • 4 replies
  • October 7, 2021

This is the first time I have encountered such a problem in the desktop application. It appears without any pattern. Sometimes after reloading a tab, the saves do not sync up: for example, the layer with the image name is saved, but the image itself is not.


Melanie
  • New Member
  • 2 replies
  • October 28, 2021

I am having the same exact problem. I get the message that I have unsaved changes. When I restart, I lose everything I have been working on.


MakePixelsWork

I now too have this, in my Dekstop app. I checked if my last changes were available in the browser version of Figma, which they were, so I closed the application.

If not, I’d probably copy and paste everything into a new file and call that one name_bckp, so I have made my own backup of the updates.

I closed the app, reopened it, made a change and closed it, without any warning. It was saved again. Hope this does not return.


Karen_Beal
  • New Participant
  • 31 replies
  • December 4, 2021

I am having the same issue in the desktop app. It’s not even a large file. It’s been happening on and off since the recent update to Figma a couple of days ago.


Bara_Vlaskova

I have this issue for maybe two months now.

When I try to close the tab, it says my data will not be saved and I can loose them. I saved it as .fig for sure, closed and when I opened it, everything was ok.


Sergei_Kovtun

I ran into the same problem. That’s weird that the problem is an old one, but there are no any explanations here on how to solve it.


Tiasha
  • 1 reply
  • February 7, 2022

I’m getting this message as well & my team members can’t seem to see the changes I’m making.

Is there anyway to fix this?
Thanks


Alessia
  • 1 reply
  • February 23, 2022

I’m having the exact same issue now, is there a fix?


Fadhli_Hilman_Zhafari

Hello,
when i want to save my project, that has a notification “The document has unsaved changed. Figma will continue to try auto saving your work.”

Anyone can help me?


Erik_Gomez

Same issue here. Any updates?


Herr_Shane

Same issue in 2022. now the file can’t even open


CharlBrazle

Recently it occurs for me as well


Ajda
  • 1 reply
  • March 24, 2022

Same thing started happening to me yesterday, on a file I created a couple of days prior. The only thing that’s different from my other files is that I set up color styles, if that might be the issue? Never had this problem before.


Ondrej_Rohon

Same issue here, nothing suspicious in the file


Arturo_Martin

Same issue here in Australia, 12th of May 22 and The support team doesn’t seems to care. Been having this issue for more than a month now, hard to co-work this way.


temis
  • 1 reply
  • May 17, 2022

and here I got this issue for couple days! I tried closing and reopening, I tried other projects but this is there and won’t get fixed! it prevents of opening my projects! I tried with different networks but it doesn’t work! also it deleted my changes and projects!!! I neeeed helppppp -.- 😞


Sophie9
  • 1 reply
  • May 17, 2022

I wrote a comment about having this problem and it got hidden by Figma moderators… how weird is that. I still have the same problem. I love Figma but they really need to do something about this!


Dmytro2
  • 2 replies
  • May 18, 2022

Hi there, I have the same issue right now. Changing the network, turning on the VPN, rebooting my computer, clearing the cache, and duplicating the file didn’t help. All my work is stopped because of this issue. Is there somebody from Figma support?


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings