Why is the prototype slowing down?

Ask the community
1

We have developed a design system. Interface layouts were created based on it. When we switch to prototype mode, everything slows down very much. There are drop-down lists, there are hovers, there are scrolls. What is the reason and how to get rid of the problem?

2

We have developed a design system. Interface layouts were created based on it. When we switch to prototype mode, everything slows down very much. There are drop-down lists, there are hovers, there are scrolls. What is the reason and how to get rid of the problem?

3

Hi there – sorry to hear you are having performance issue on prototype!

  • Can you check and confirm if you see the same problem in any other browsers you have on your computer? Our supported browsers are Chrome, Firefox, Safari and Edge.

  • Does this also happen on another network, like a mobile hotspot? If it’s just happening on one network, you may need to adjust your proxy VPN or firewall settings as shown in Technical troubleshooting tips or speak to your IT Admins or ISP. Generally for problems affecting a single network we’re not able to troubleshoot as it would require access to your system or network settings.

= Additionally, you may want to try and clear out your cache in the browser and Desktop app and check if this helps?

You can clear the desktop app cache on a Mac in the Help menu under Troubleshooting. If you’d prefer to manually clear your cache you can:

  1. Quit the Figma desktop app
  2. Open Terminal.app and enter the following command: rm -rf “$HOME/Library/Application Support/Figma”
  3. Try opening the desktop app again

You can clear the desktop app cache on Windows under the toggle-arrow at the right of the top toolbar under Help > Troubleshooting. If you’d prefer to manually clear your cache you can:

  1. Close the Figma desktop app
  2. Open the Start menu, and paste in this, followed by enter: %APPDATA%\Figma
  3. In the window that opens, delete the Desktop and DesktopProfile folders if they exist
  4. Launch the desktop app again

If the issue still occurs, I’d recommend to reach out directly to the support team and mention the steps you did so we can investigate it further: here
Be sure to use Figma account email, include a link to the file, and add support-share@figma.com as an Editor, so the support team can try to replicate it. Thank you!