Recently, it happens to me that if I edit, for example, I edit one color, it cannot be published. I still see the blue dot by the library, in the list I see that one color has changed, that it will be published and I emphasize that it is not hidden!
After publishing it tells me that everything published fine, but the blue dot is still on the library icon and I still see that one color is about to be published.
Then I don’t even see any update in the linked file.
Sometimes it helps to reload all tabs.
But it is terribly annoying and sometimes it leads to the fact that I search for a long time where the error is, and then I see that it simply does not publish and load. Nothing is updated.
You can also see in the colors that the color is completely different than it shows (light gray vs. purple in the library…)
If I change the color locally to another variable and then set the correct one again, the correct one is already there and it updates.
It’s been working really confusedly since a certain point and I’m no longer believing that we will do the whole project via Variables. It’s really unusable at this point
We have about 600 variables.
Does anyone have the same problem?
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Hey @Jan_Kopriva_BSSHOP_s.r.o, thank you for reaching out and sorry for any disruption to your work!
Can you let me know if this is happening in the browser, the desktop app or both? Can you try clearing the cache to see if you can work any disruption?
Please follow these steps: Clear desktop app cache
Please let me know if clearing the cache solved the issue, if not I can get you connected with our technical quality team for further support.
Also if possible can you make us a short video? Please include the whole window, with the properties and layers panels in view and relevant layers expanded, and select any layers you’re having trouble with so we can check any relevant settings. We use these videos to try and reproduce the issue in our own files and so showing all steps needed to reproduce the behavior is helpful.
Thanks in advance!
It seems it solve it… But now, If I change for example Font family in Variables library, publish it, Update it in design file… The change takes effect after I double click on the text layer… In hole file… every button one after other… I need to click 10times to reach the text layer, after double click it, it makes change…
It is totally crazy!
Hey @Jan_Kopriva_BSSHOP_s.r.o, thanks for your patience, and I totally understand how frustrating this must be! That does sound like a lot of extra work just to see the changes take effect.
Could you let me know if this issue is happening in both the browser and the desktop app? And if you’d like, we can connect you with our support team to dive deeper into this and help find a solution. Let me know!