The prototypes have been incredibly inconsistent in their ability to be viewed from the shareable link in the past few weeks. I don’t think it is a memory issue that has been suggested in the previous posts as I have never received an error or seen any significant memory usage from the View tab.
Can I get assistance for this issue? I am having trouble finding a solution…
Hey @Jacob_Park1 are you still running into issues here? When you say they can view the prototype does this meant they have access but the file never loads? Do you know if there are any console errors when this happens?
Hi, I am still running into issues.
The users have access but the prototype never loads.
I’m not sure if there are console errors that occur, I honestly am not sure.
Hi @Jacob_Park1, Thanks for getting back to us.
Does this issue occur in the app, in the browser, or both? If your users haven’t tried yet, could you please let them test each option to see if there’s any difference?
You can check our supported browsers here: What browsers does Figma support? And here’s a guide to the Figma desktop app
Also, could you please let them try these three basic troubleshooting steps to see if there’s any difference?
You can check more troubleshooting steps here:Troubleshooting checklist
If the issue persists for the specific prototype link, would it be possible for you to share the prototype link with our community so we can see if we’re able to open the link?
Looking forward to your response.
If anyone from our community has any additional suggestions, please feel free to jump in!