Hey Maria, thanks for reaching out about this.

For problems with mirroring, we’d appreciate if you could check the following steps which clear most problems:

1. Log out of Figma on both the mobile app and your desktop browser/app.


2. Restart your phone to clear the app cache.


3. Clear the cache in your browser or the Desktop app (You can clear the desktop app cache on a Mac in the Help menu under Troubleshooting, and on Windows under the toggle-arrow at the right of the top toolbar under Help > Troubleshooting).


4. Login into both the desktop app/browser and the mobile app using the same account and check to see if mirroring is improved.

We often find that updating your OS can help improve how well the app runs. If you can update your OS, we’d suggest doing so to check if this helps.

If this doesn’t help, we’d appreciate it if you could check and confirm:

1. Do you also see the same problem at www.figma.com/mirror or is it specific to the mobile app?


2. Is the problem specific to one file, or happening even for simple frames in new files? If it’s specific to one or a few files, we’d appreciate if you could reach out to our support team via this Form add support-share@figma.com as an Editor (this won’t affect your billing at all) and send through a link to any specific frames we should check.

Thanks for your assistance. Let me know if you have any follow up questions and I’ll be here to help.

These steps didn’t work at all… can’t use mirror app I see the same error still

Same Problem. I can’t use the app on my phone. I got the same issue

Hey everyone, thank you for getting back!

Are you able to give me more information about what device model you’re using? Also, can you please confirm if you’ve updated your OS?

After your confirmation, I can get you connected to our technical support team to investigate further on this.

Thanks in advance!

I'm using the fresh Cromite browser on the newest Galaxytab s10, and Figma still blocking me to open files 🤬

I even tried to spoof the useragent to latest Chrome, but Figma blocking it anyway, in a very deep way on purpose, i guess. Even in the Dex mode. Allways redirecting me to www.figma.com/unsupported_browser, 

A%&holes.

I have the same issue on iPad

Hey everyone, thank you for reaching out about the browser issue! Could you kindly let me know which browser you're using when you encounter this error message? Your input will help us troubleshoot this more effectively. 
 
Figma only supports stable release versions of browsers, including Chrome, Firefox, and Safari. Figma doesn't support any developer, early-access, or beta versions of browsers. To use Figma on Microsoft Edge, you'll need to make sure the Strict mode privacy setting is disabled for Figma.com. Visit Microsoft's help center for information.
 
If you’re running into issues, check that you are running the latest version of browser. Find out what browser and operating system version you're using via What's my browser. On this page, also scroll down and make sure "WebGL supported" says 'Yes'. Please review this article for more information.
 
Let us know if this helps, or if you have more questions. We're always here to help!