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Question

Unable to open .fig files


Ive been trying to import .fig files into my latest version of figma (april 2023) but every time i try it gets half way through and then fails with no explanation?

Is it due to the .fig file being from an older build of figma?

Thanks!
Jamie

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2 replies

Gayani_S
Figmate
  • Community Support
  • 2078 replies
  • April 14, 2023

Does this happen with other .fig files or just this one?
Can you try to accept all pending updates (if any), then clearing out both your desktop app’s and browsers cache and see if there are any improvements? If you still run into any issues I’d recommend to contact our support team with a copy of your file.


  • 0 replies
  • May 14, 2023

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