the app doesn't work

i trying to solve for hours and nothing doesn’t work
can someone help me please, i’m trying to reinstall so many times and nothing can’t work
Captura de tela 2023-11-09 195741

Hey Amanda, thank you for reaching out!
We’d appreciate if you could please check the following:

  1. Can you confirm if you are downloading the latest installer from our Downloads Page?
  2. When the installation fails, are you shown an option to “Open a Setup Log”?
    If yes, we’d appreciate if you could share a copy of this log with us to take a closer look. Feel free to DM me the log.
  3. Could you also please confirm what OS and OS version you are using?

In general, we’d also recommend checking:

  • Are you able to install the app if you temporarily disable or allowlist the installer for any antivirus software running on your device?
  • Are you able to install the beta app instead: Guide to the Figma desktop app

Thank you for your help and let me know if you had any follow-up questions!