I have been using Figma (editing, creating, etc.) for about a year. Suddenly, as of yesterday, I see only a limited number of options and a “Request to edit” button at the top of my screen. Clicking it has done nothing, as I am the owner/primary user. I believe some other users may also have edit access but I am the PRIMARY owner…how can this permission be removed?!
I did nothing at my side to change this. Is it a bug? Do I need to clear my browser cache or something?
Hey @Ray20, sorry to hear this is happening!
We can see that you also reached out to support directly on ticket #1112852. We’ve escalated your support request on your behalf, and someone will review and be in touch to help soon.
Thank you, Dvaliao! I was told I am only a free member and thus don’t have the direct support option, so I’m keeping fingers crossed that someone can help me here. I was able to start editing again by making a duplicate of my old project, but I guess I’ve lost all the comments and so on – it’s really a shock. Thank you for any help you can offer!