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Suddenly asked for "Request to Edit" when I am the owner

  • September 4, 2024
  • 2 replies
  • 98 views

Ray20

I have been using Figma (editing, creating, etc.) for about a year. Suddenly, as of yesterday, I see only a limited number of options and a “Request to edit” button at the top of my screen. Clicking it has done nothing, as I am the owner/primary user. I believe some other users may also have edit access but I am the PRIMARY owner…how can this permission be removed?!

I did nothing at my side to change this. Is it a bug? Do I need to clear my browser cache or something?

Best answer by dvaliao

Hey @Ray20, sorry to hear this is happening!

We can see that you also reached out to support directly on ticket #1112852. We’ve escalated your support request on your behalf, and someone will review and be in touch to help soon.

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2 replies

dvaliao
Figmate
  • Community Support
  • 4619 replies
  • Answer
  • September 4, 2024

Hey @Ray20, sorry to hear this is happening!

We can see that you also reached out to support directly on ticket #1112852. We’ve escalated your support request on your behalf, and someone will review and be in touch to help soon.


Ray20
  • Author
  • 1 reply
  • September 5, 2024

Thank you, Dvaliao! I was told I am only a free member and thus don’t have the direct support option, so I’m keeping fingers crossed that someone can help me here. I was able to start editing again by making a duplicate of my old project, but I guess I’ve lost all the comments and so on – it’s really a shock. Thank you for any help you can offer!


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