I found that my file didn’t upload, then I close my Figma, after that I opened my Figma, but every file keeping shown loading, keep a while time, they show me some error code. I tried to clear the cache, an restart my computer, but it dosen’t work. But I can open those file with websit, I’m sure that my network is ok, only Figma app can’t work. So it’s somebody can tell me, how to solve this problem？Thx！
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Uninstall - Reinstall might work.
Check your firewall/ antivirus that might be blocking the connection of app.
Still no work, I just tried, close the firewall, T.T, really thank you, I got Figma app, open my Figma file in webside, there no ‘Open with Figma app’, it still show ‘Get desktop app’
I have no problem logging into my own account from my colleague’s computer. It’s only my computer’s problem.
Hey @hide, sorry to hear you’re having trouble with your Figma app!
What OS are you using? Have you tried clearing your desktop app’s cache?
Are you able to share a screenshot of the error code you’re receiving?
Here’s how to clear the desktop app cache on a Mac:
- Quit the Figma desktop app
- Open Terminal.app and enter the following command: rm -rf “$HOME/Library/Application Support/Figma/”{Desktop,DesktopProfile}
- Try opening the desktop app again
Here’s how to clear the desktop app cache on Windows:
- Close the Figma desktop app
- Open the Start menu, and paste in this, followed by enter: %APPDATA%\Figma
- In the window that opens, delete the Desktop and DesktopProfile folders if they exist
- Launch the desktop app again
Let us know how it goes!
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