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Undo function is not working on keyboard or using Edit menu


I thought it was just my bluetooth keyboard glitching out, but cmd + z is not undoing any action, nor is going to the Edit menu > Undo. Has anyone encountered this issue before? And if so, how did you resolve it?

Best answer by Celine_D

Hi Russell, Vero,
Sorry to hear you are still having issues! Is it happening in browser, desktop app or both?
Can you also make sure you select the same keyboard layout on Figma and in your laptop?

On Figma:

On Mac:

Vero, I can’t see your ticket in our back end. Which email have you used? (I’ll remove it in this topic right after checking it in order to protect your privacy). If you haven’t yet, please reach out directly to the support team by filling this form so our team can have a deeper look into your issue: https://help.figma.com/hc/en-us/requests/new Thank you!

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34 replies

Celine_D
Figmate
  • Community Support
  • 3381 replies
  • November 20, 2023

Hi Claire! Thanks for reaching out to the community.

Have you been experiencing this issue in the desktop app, in the browser or both?
Is the issue specific to the linked file or does it happen in multiple files?

As a troubleshooting measure, please try clearing your cache to see if that resolves the issue and let me know if it works:

You can clear the desktop app cache on a Mac in the Help menu under Troubleshooting. If you’d prefer to manually clear your cache you can:

  1. Quit the Figma desktop app
  2. Open Terminal.app and enter the following command: rm -rf "$HOME/Library/Application Support/Figma"
  3. Try opening the desktop app again

You can clear the desktop app cache on Windows under the toggle-arrow at the right of the top toolbar under Help > Troubleshooting. If you’d prefer to manually clear your cache you can:

  1. Close the Figma desktop app
  2. Open the Start menu, and paste in this, followed by enter: %APPDATA%\Figma
  3. In the window that opens, delete the Desktop and DesktopProfile folders if they exist
  4. Launch the desktop app again

Hope this helps!


Worked for me


Celine_D
Figmate
  • Community Support
  • 3381 replies
  • November 23, 2023

@Bram_Everaerd Glad it works on your end!


  • 2 replies
  • November 27, 2023

@Celine_Figma I have the same issue on Mac and it doesn’t worke for me.


Celine_D
Figmate
  • Community Support
  • 3381 replies
  • November 27, 2023

Hi @Clement1, sorry to hear you are also having this issue! Is it happening in the desktop app, browser or both?
Is the issue specific to the linked file or does it happen in multiple files?

If it is happening on desktop app, can you also try to uninstall and install again Figma: here

And, if this doesn’t help, I’d recommend you to reach ou directly the support team so they can investigate further by filling this form: here


  • Author
  • 1 reply
  • November 27, 2023

thanks, celine. clearing the cache helped! problem is solved


  • 2 replies
  • November 28, 2023

Thanks for your answer, but it doesn’t work on the browser or on another computer. I’ll contact support.


  • 1 reply
  • December 10, 2023

Hi, since today, same issue. I tried the Terminal command as I’m on Mac, it didnt worked. In the App and in browser version.
And if i go to undo in the edit menu, it doesnt undo too…
I uninstalled the Figma app, reinstalled it… not working still.
It’s my daily work tool so i’m very very embarassed…
Can you help ?


Celine_D
Figmate
  • Community Support
  • 3381 replies
  • December 11, 2023

Hi Pascal! Sorry to hear you’re still having issues. If these workarounds don’t work, I’d recommend you to reach out directly to the support team, they can investigate it further. Please fill out the form here: https://help.figma.com/hc/en-us/requests/new


I experienced the same thing today, in the desktop app. It was solved by clearing the cache and restart.


Hi Celine, I am on mac and both web and desktop app command Z shortcut do not work even after multiple cache clear and restarts. Do you have any other solutions ?


Celine_D
Figmate
  • Community Support
  • 3381 replies
  • December 13, 2023

Hey Diego,
Sorry to hear you are still having issues with the command Z, I’d recommend you to reach out to the support team directly via this form for help.
Please also remind in the form the differents steps you’ve done so they can investigate it further. Thank you.


Russell_Neill

This troubleshoot is too complicated. It just randomly stopped working for me and I lost hours worth of work… and my undo command still ain’t working.


Vero3
  • 7 replies
  • January 9, 2024

Same problem here, I can no longer use undo. This issue is unresolved since November, I have reported it many times already. Undo does not work in menu or via shortcuts, and not in Figma or FigJam, and not in the browser or via the desktop. I am working on a Mac, 13.2.1 (22D68), and with Azerty keyboard.

I also already tried clearing the cache and the following: "Open Terminal.app and enter the following command: rm -rf “$HOME/Library/Application Support/Figma”

Unfortunately, no solution. I am getting desperate.

Please help!!


Celine_D
Figmate
  • Community Support
  • 3381 replies
  • Answer
  • January 9, 2024

Hi Russell, Vero,
Sorry to hear you are still having issues! Is it happening in browser, desktop app or both?
Can you also make sure you select the same keyboard layout on Figma and in your laptop?

On Figma:

On Mac:

Vero, I can’t see your ticket in our back end. Which email have you used? (I’ll remove it in this topic right after checking it in order to protect your privacy). If you haven’t yet, please reach out directly to the support team by filling this form so our team can have a deeper look into your issue: https://help.figma.com/hc/en-us/requests/new Thank you!


Celine_D
Figmate
  • Community Support
  • 3381 replies
  • January 12, 2024

Hi there! We’ve reported to the engineering team to investigate, a fix has been deployed. If you are still running into issues, please reach out to us directly here: https://help.figma.com/hc/en-us/requests/new


Vero3
  • 7 replies
  • January 18, 2024

Celine, you are making my day. That actually does the trick, I had no idea I also had to set my correct keyboard in Figma itself. Thank you!!!


Celine_D
Figmate
  • Community Support
  • 3381 replies
  • January 18, 2024

Yay, I am glad to hear that it works now! Thanks for confirming 🙂


Russell_Neill

Oh I 100% gave up on this issue. Every time it stops working I just force-close Figma and reopen it and carry on. I now do this about 5+ times a day…


Sara18
  • 1 reply
  • May 30, 2024

This is still a problem! Every few days I have to quit the app and start again because the undo isnt working!


Russell_Phillip

Update: still having this issue. I quit my app at least 10x times a day now. It’s unbearable. Why haven’t Figma fixed this yet?


Celine_D
Figmate
  • Community Support
  • 3381 replies
  • June 17, 2024

Hey @Russell_Phillip , sorry to hear you are sill having issue with the shortcut.
If the workarounds below don’t work, please reach out directly to the support team by filling this form: here
The technical specialist can investigate it further the root cause on your end.
Be sure to use your Figma email account, your desktop specs, and please mention the steps you have done. Thank you!


Russell_Phillip

Or, hear this, you guys could just fix it? ¯_(ツ)_/¯

Clearly this issue isn’t just highlighted to one or two users.


same here, so frustrating to clear the cache and restart the app, but it works… until next time


Russell_Phillip

Still having this issue


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