Sharing bug

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1

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I experience this a couple times a week. This bug has been around for what feels like forever. It almost always occurs at the most annoying time when I quickly need to share a design as part of a Slack discussion. The only way to fix this is to close and reopen Figma.

Does anyone else experience this?

2

Hi there,

Thanks for flagging. Could you try out a basic trouble shooting: https://help.figma.com/hc/en-us/articles/360040523973-Technical-troubleshooting-tips?

Yo can clear cache as the following steps:

  1. Clear your app cache (directions below)
  2. Clear your browser cache
  3. Log into the browser
  4. Try to log into the Desktop app again.

You can clear the desktop app cache on a Mac in the Help menu under Troubleshooting. If you’d prefer to manually clear your cache you can:

  1. Quit the Figma desktop app
  2. Open Terminal.app and enter the following command: rm -rf "$HOME/Library/Application Support/Figma"
  3. Try opening the desktop app again

Before clearing cache, please make sure you have no unsaved tasks!

If it doesn’t help, Could you reach out directly to the support team with a copy of your file: https://help.figma.com/hc/en-us/requests/new

Please make sure you use the email associated with your Figma account, include links to the file in question, and share access with support-share@figma.com. Don’t worry, inviting us to view your file won’t impact your billing.

Thanks,
Toku