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Julia_Putnina
Julia_Putnina
May 26, 2021
Solved

Prototype link shows a different 'page' from the Figma file (in our instance a cover)

  • May 26, 2021
  • 19 replies
  • 2995 views

I have an inconsistent issue with my prototype link. When I share it, some people get the prototype as per set-up (all the interactions etc). However, some people get a different page of the prototype which is our cover page for the Design File (visual attached from user testing).
Sadly this has affected a few remote testing recordings as users couldn’t get further.

The link to the prototype below, would be great to know if anyone else gets this issue and why is it happening?

Link to the prototype

Screenshot 2021-05-26 at 16.47.05

When building prototype, are we only allowed to have one page in the file? But it’s inconsistency that worries me and I cannot be confident with sharing the link with anonymous users for the test.

Help 🙂

    This topic has been closed for replies.
    Best answer by djv

    Hey All, sorry for the lack of acknowledgement here!

    Back in 2021 when this thread was originally posted, the forum was still primarily managed by the community. Also, please keep in mind that we do not own nor are we associated with the Figma_Support account here on the forum. Looping in that handle will not flag anyone from our team.

    That said, our team needs additional context in order to reproduce and work on a fix. Please reach out to the support team directly via this form for help: https://help.figma.com/hc/en-us/requests/new

    Be sure to use your Figma account email, include a link to the file, share edit access with support-share@figma.com, and provide as much additional context to help us reproduce.

    19 replies

    Lucas
    Lucas
    July 29, 2021

    I’m getting the exact same issue. Did you find a solution?

    Jordan_Perciful
    Jordan_Perciful
    October 26, 2021

    Having the same issue.

    miki1
    miki1
    May 24, 2022

    Exact same issue help, could someone from Figma answer this please.
    @Figma_Support

    miki1
    miki1
    May 24, 2022

    And its hard to test if the link works or not.
    I tried the link in Incognito mode it worked fine, but not for the testing participant.

    elnaz.davoudi
    elnaz.davoudi
    October 18, 2022

    Me too. Without reliability, links are not helpful. @Figma_Support plz find a solution to this. This issue is happening to many designers in my company, including myself.

    Stuart_Athay
    Stuart_Athay
    January 9, 2023

    Having the same issue any news or updates?

    Alex_Estrada_Cline
    Alex_Estrada_Cline
    January 12, 2023

    Same issue today

    Aline_Thome
    Aline_Thome
    January 31, 2023

    Same issue for me. Figma support asked me how I got the link, I told them through the “share prototype” button. Still no reply on their end.

      _Sergei_Zhukov
      _Sergei_Zhukov
      New Member
      January 31, 2023

      Yes, we have experienced the same issue. Looks a bit scary 👻

      Anne-Marie_Crawmer
      February 14, 2023

      Still have this issue almost 2 years later, @Figma_Support . The closest thing we’ve found to a temporary fix is opening the prototype in an incognito tab, closing Figma UI with keyboard shortcuts, then copying the share link from the toast that appears near the bottom of the screen.

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