I have an inconsistent issue with my prototype link. When I share it, some people get the prototype as per set-up (all the interactions etc). However, some people get a different page of the prototype which is our cover page for the Design File (visual attached from user testing).
Sadly this has affected a few remote testing recordings as users couldn’t get further.
The link to the prototype below, would be great to know if anyone else gets this issue and why is it happening?
When building prototype, are we only allowed to have one page in the file? But it’s inconsistency that worries me and I cannot be confident with sharing the link with anonymous users for the test.
Me too. Without reliability, links are not helpful. @Figma_Support plz find a solution to this. This issue is happening to many designers in my company, including myself.
Still have this issue almost 2 years later, @Figma_Support . The closest thing we’ve found to a temporary fix is opening the prototype in an incognito tab, closing Figma UI with keyboard shortcuts, then copying the share link from the toast that appears near the bottom of the screen.
I just had this happen during a presentation using present mode. It was extremely annoying, as it was during a presentation in front of over 100 people. Cannot replicate what happened. Shared the link for a presentation on a specific page, during the presentation it was actually an older version of the presentation that I had on a different page. Horrifying!
The only way around it i’ve found is to put the ‘page’ you are looking to present into a new ‘Project’ file with no other pages in other than that one page. That way there isn’t the possibility of it opening another page in that project file.
Hey All, sorry for the lack of acknowledgement here!
Back in 2021 when this thread was originally posted, the forum was still primarily managed by the community. Also, please keep in mind that we do not own nor are we associated with the Figma_Support account here on the forum. Looping in that handle will not flag anyone from our team.
That said, our team needs additional context in order to reproduce and work on a fix. Please reach out to the support team directly via this form for help: https://help.figma.com/hc/en-us/requests/new
Be sure to use your Figma account email, include a link to the file, share edit access with support-share@figma.com, and provide as much additional context to help us reproduce.
