Problem with transferring a project that's using a public library

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1

Hi there!

I’m facing an issue while working for a cliente. We are currently working on our Figma (org) and they have their own Figma (org).

We are using a public design system that is publishing among the communities resources. The library is both published on our org and their too.

The project is closing so we are trying to transfer everything to them. At first we are trying with the “send a copy” feature. They correctly receive the workspace and looks like all the components are able the relink to the library in their org, except for some of them that Figma shows as “local components” (we didn’t use any).

We can’t make it work and don’t know what’s actually happening.

Every kind of support is appreciated!

Thanks,
Danny

2

Hi @dannymartucci, thank you for reaching out!
I see you’ve already contacted our support team (Ticket no. #1190772), which is great. They’re the best equipped to dig into what might be causing the issue with some components showing as “local.” Typically, our support team responds within 24 hours, but with the current higher volume of inquiries, there may be a slight delay. We truly appreciate your patience in the meantime.

In addition to the “send a copy” method you’ve tried, I’d recommend reviewing these steps for transferring a project: Transfer a project or team to a different account.

Hoping for a quick resolution so your project handoff goes as smoothly as possible!