Payment issue

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1

Hi everyone,

Did anyone of You face the similar problem as mine?

I’m trying to purchase a professional plan and despite several attempts, the card payment doesn’t go through. I received an email from Figma with the content as below:

Your payment couldn’t be processed

We weren’t able to process the payment for your recurring Professional team (annual) subscription to Figma.

Please update your payment method in Admin Settings, or check with your bank to see if there’s an issue on their end. If you have any questions, please email support@figma.com.

[redacted]

The attachment contains an invoice, but there are no account details for the transfer on it. I’m in a total bind, I want to buy a subscription, but I don’t know why the payment cannot be made. Anticipating the question: the credit card is valid until 01/25.

I would appreciate your help.

Regards,
Kamil

2

Hi @Kamil7 - these issues are specific to the individual user/customer, so while some may have a similar message sent to them, the reason why will vary.

Please reach out to our support team for further assistance on this – we can’t assist with billing issues, or provide any details on what’s going on in the forum. If you haven’t already, you can email them using the address you mentioned in your original topic message: support@figma.com

I’m going to do a couple of things: first, I’ll be redacting some of the info you posted, just as a precaution to protect your privacy. Next, I’m going to close this topic. If you have any additional questions outside of this, please feel free to create a new topic :blush: